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Mania Vs Contentment ….

Are you manic? Have you ever been? It’s not the most helpful state – but it’s a common one. Running late. Hoping for the call back. Overwhelmed with what there is to do. Wishing the kids would just settle!   Mania is always looking …..  Hoping to find the fix.  Searching for solutions. While mania always […]

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Happy Birthday to ……

20 years ago, October 1st 1998, I started a new job. Founder of Michael Heppell Ltd. I was stoked. Totally clueless … but stoked. My own business, first day of trading and loads of people said they would book me. But, as many entrepreneurs know, someone saying they will buy your services and someone actually buying […]

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What Ambition Really Looks Like

For regular readers of my newsletters, it’s no secret that I’m a fan of Vanarama. They’ve been a client for many years and really understand what brilliance looks like. Here’s the latest example of why they’re better: After a talk by Kevin Webber, the inspirational ambassador of Prostate Cancer UK, the staff at Vanarama decided […]

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Unsexy Business

We all love a bit of tech – the latest gizmo or gadget. Investors love it too. Do you remember the dot com bubble? But while the headlines are being grabbed by sexy flash-in-the-pan start-ups, it’s the grafters who are the real backbone of any economy. Unsexy Businesses JR Cleaning services is owned by a […]

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Why is it always the middle of the night when your smoke alarm beeps?

First of all, it’s great to be back.  We’ve rested for most of August and as usual, when it gets to September, I’m raring to go. Plus, conference season is starting and we’re going to be speaking to thousands of people over the next couple of months. Can’t wait. How was your summer? For half the […]

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How to say no

YES! Yes, I’ll do it – Too easy. Sorry No – Too hard. If, like me, you are presented with a dozen or so opportunities a week (thank you LinkedIn) … If you have well-meaning souls aiming to make your life richer, more fulfilled, etc … If you feel like you don’t have enough time […]

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What the heck has happened to customer service?

When John Lewis and Apple are screwing up, you know there’s something wrong. Apple have lost all of Mrs Hep’s calendar data (that’s why you didn’t receive a birthday card) and after 4 weeks, they can ‘see it’ but appear to be no closer to restoring it. John Lewis screwed up an order 3 times […]

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Ok So It’s Not Coming Home

I’m writing this newsletter in a state of contemplation. We’re not going to be in the World Cup Final, it’s not coming home and this morning the whole of England feels a little bit _ _ _ _ Obviously, this will be my last mention of the World Cup for some time – normal service […]

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Why we will win the World Cup

If like millions of football fans you’ve been watching the World Cup – Or let’s face it, even if you haven’t been watching it you know about it – Then you’ll know there’s a bit of a feeling that a win could be on the cards. That’s the beauty of being a fan. Belief. Belief […]

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The Enemy of Loyalty

‘Your desserts!’ The waiter placed our perfectly presented puddings in front of us with a flourish.  They looked amazing! So why did we refuse them and send them straight back untouched? We were already customers.  We were having a lovely dinner. The starters had been great. It’s just he’d missed one important thing… The main courses. However, […]

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