Client Comments
Here are a some of the latest comments we have received.
From beginning to end, the team at Michael Heppell LTD have been a absolute pleasure to work with. The energy that Michael and Christine brought to the event, still has people being positive 5 months later. The feedback that I received from the multi-cultural team was that the content was easy to consume, yet powerful enough to motivate for change. It was an absolute pleasure having Michael and Christine be part of the annual kick-off.
Mohammed Seedat
Business Manager, MVP Award Programme
Europe – Middle East – Africa – Asia Pacific – Greater China
Microsoft
www.microsoft.com
Inspiration and motivational. Energetic delivery – which literally has the audience on the edge of their seats.
Michael does more than just the speech. He gave 100% support beforehand, ensuring his presentation was tailored to our needs, our big messages and our culture.
This is the second major conference at which Michael agreed to speak – different businesses – but equally as successful. Excellent feedback received from delegates.
700 participants – thoroughly energised by the content and messages which are now ‘living’ in the organisation.
Simon Marinker
Stores Director & MD Travel Retail
WHSmith plc
www.whsmith.co.uk
With a conference themed around ‘Being Brilliant’ we couldn’t invite anyone else but Michael and he more than lived up to his billing. Fun, insightful, memorable and totally relevant to the challenge facing the business, Michael ticked every box.
We will definitely be inviting him back for the next instalment when even being brilliant ceases to be good enough!
Mark Fox
MD UK Delivery
Pizza Hut
www.pizzahut.co.uk
Michael blew our socks off.
An inspiring speaker, with brilliant practical advice mixed with humour and passion, he has the perfect formula to energise any audience.
He delivered exactly what we wanted – engaged, enthralled delegates who were itching to get off their bums and take positive action.
Not many people would do this better – he’s simply world-class at what he does.
Nick Murray
Head of Internal Communications
Lloyds Pharmacy
www.lloydspharmacy.co.uk
Michael Heppell gave a powerful and memorable presentation to my top team which, as well as being high energy and entertaining, covered everything on my live issues agenda.
Before the conference Michael took the time to talk with me about our needs, then seamlessly introduced them into his keynote and gave the audience innovative solutions to those challenges too.
Simon Funge
Managing Director IFS
RBS
www.rbs.co.uk
Michael recently spoke at two of our events in Sweden. The first involved 40 Senior Managers representing our Global business, the second 200 participants from our Nordic operations – two different audiences but with the same challenge.
Michael really understood our organisation and the mix of tools and techniques were delivered with energy and fun, which was a perfect blend to our culture and values.
The feedback has been tremendous and in every aspect the challenge was met and our expectations exceeded. Fantastic experience from start to finish.
Just BRILLIANT!
Tim Webster
VP Human Resources
Beijer Electronics
www.beijergroup.se
I can’t thank Michael enough for an absolutely Brilliant motivational speech he gave at our annual Papa John’s 2010 conference.
It really did add the WOW factor to our conference, giving everyone the energy and enthusiasm to get out there and be amazing leaders giving fantastic service every time!
Michael turned this year’s conference in to one of those events that everyone is going to be talking about for years to come.
Thanks again and I look forward to working with you in the future.
Gavin Lilley
Manager, Operations Support Services and Training – UK & Europe
www.papajohns.co.uk
I just wanted to say thank you for coming to the conference yesterday. You were more than ‘brilliant’ – you were sensational. Everyone, including me, is buzzing about what we can achieve. As you know I have recently taken up the role of Interim MD at Little Chef and I really believe in the power of what a collection of people can do, if they have self-belief. I have been working hard recently to get everyone to feel brilliant, and you gave this message a huge, quick start for us – so thank you. The conference was a great success, and you were the absolute star for us.
Tracey Mulligan
Managing Director
www.littlechef.co.uk
Having organised my first ever conference and booked Michael on the recommendation of others, I was still nervous before he came on stage, with Five star service before lunch and Flip it after the break. He wowed everyone with a stunning performance, he was the talk of lunchtime and at the end of the day the talk of the whole conference!
Probably the most inspirational speaker we have ever had to one of our conferences, which have been going for forty years. Even 3 weeks later the e-mails I receive from fellow delegates include a reference to “brilliant” somewhere. He was quite simply brilliant, had the audience in the palm of his hand and they all want him back next year!
Peter Burks
Chairman Elect
Garden Centre Association
www.gca.org.uk
Many thanks for Michael’s presentations during our roadshow’s which were held over several dates throughout September and October 2010
He has helped us take Morgan Sindall from a good organisation to a Brilliant one with his fantastic set of tools and techniques. Thanks to Michael we now have brilliance as our benchmark and strive to offer our very best service to our clients.
Graham Shennan
Managing Director
www.morgansindall.com
We’ve had a great start to the year and I believe that this year’s Conference and the part Michael played have contributed significantly to that. It will live long in my memory.
Since Michael’s performance, there is one word the organisation has adopted which has lifted the mood and left people smiling… Brilliant!
Michael Smith
Director of Sales Europe
www.aligntech.com
I wanted to thank Michael for a truly brilliant performance – exactly what I wanted and hoped for! I would recommend Michael to other organisations – his preparation and pitch were perfect.
He ensured this was our best conference ever!
Ashley Bailey
Managing Director
www.loomis.com
In my 30 years of working, I’ve been on dozens of talks, courses and seminars and I can honestly say in all that time the only one I’ve ever really benefited from and can recall in detail, is the one Michael gave. He really is brilliant!
Angus Long
Director
Embryonyx
www.embryonyx.co.uk
Michael was a fresh breath of pure energy. His 2 hours speech was extremely funny, but most important of all it gave everybody something to think about and something to take back home
We will not go for just being good. We want to be BRILLIANT.
Henrik Nørbo Mosegaard
Corporate Strategy & Research Director
www.lantmannen-unibake.com
We were delighted to have you as guest speaker at our annual conference dinner. The time spent in advance of the conference getting an understanding of our business and the priorities we have meant that you were able to speak to the guests in a way that resonated with their daily lives.
On the evening you managed to do what many speakers fail to even try, you combined motivational speech with practical case studies of great service. I hope you enjoyed the experience as much as we did. Be assured that you helped us put customer care and service back to the top of the agenda!
Peter Slator
Divisonal Managing Director
www.initial.com
The event we had with Michael Heppell recently was BRILLIANT! It is additionally fantastic to already hear the word BRILLIANT being used by so many of the managers and staff members who attended!
There has been lots of extremely positive feedback from delegates (even the cynics amongst them!) Michael’s knowledge of our industry and hence the relevance of the areas he touched on, the anecdotes he recounted coupled with his humour, really touched a nerve. This event has helped to ignite the desire and passion for our team to show brilliance in their service delivery. We will now be working harder to continue to support each other in making a difference – through taking positive action, testing ideas and doing things out of our comfort zones, using Wee Wows, creating magic moments, using RADAR and smiling a lot more!
Michael, thanks so much for helping to ignite this passion in our team allowing us to show true brilliance in our service, and so driving positive changes throughout the hotel. Now the challenge for us is to ‘just do it’!
Nadia Simmons
HR Manager
The Strand Palace Hotel, London
www.strandpalacehotel.co.uk
I want to thank you for making such a tremendous address at our conference. The feedback was excellent – in fact overwhelmingly so!! The content was spot on and the delivery brilliant.
I know the delegates were delighted to have you with us and were struck by the relevance of your comments to the work we are doing.
Thank you so much for your speech and for contributing to the overall success of the conference.
Stephen Hammersley
Chief Executive
Community Foundation Network
www.communityfoundation.org.uk
Michael’s presentation was very thought provoking. Michael’s ability to communicate effectively and simply to his audience is brilliant. I would definitely recommend Michael as an excellent motivational speaker.
John Cahalan Senior Manager
Senior Manager, Direct Sales
Michael’s presentation did exactly what we needed it to; the content was simple but effective, relevant but fun. Our audience left with a new energy and feeling motivated, thank you Michael.
Debbie Barry
Sales Training & Coaching Coordinator
www.axa.co.uk
At a time when we were embracing significant change into our business – both procedural and behavioural – Michael and his team provided us with significant assistance. They supported us with a programme of new initiatives and events to drive in behavioural change. His approach was unique, and created a real passion for change. And as a conference speaker, he is the only one we’ve used who is still referred to three years later. I do believe we are a better business as a result of Michael and his team.
Jim Paterson
Sales & Marketing Director
Scottish Power Energy Retail
www.scottishpower.com
The feedback from our participants was overwhelmingly positive and enthusiastic, and bearing in mind they are mainly professional trainers that is high praise indeed!
We really appreciated that Michael had bothered to learn about and refer to our business, and that he met with me before the event for a full briefing. That is what made his contribution to the day completely relevant and worthwhile.
Both Michael and Christine were a pleasure to work with.
Sue Keane
Head of Corporate Services
The Springboard Consultancy
www.springboardconsultancy.com
Michael certainly enthralled, entertained and enlightened our franchise partners. He left the room filled with energy and enthusiasm, which we successfully carried through the remainder of the programme. So far I have received very positive feedback from the delegates.
Tom Acland
Managing Director
Cafe2U Ltd.
www.cafe2u.co.uk
Nicola and I wanted to provide feedback on the Super Speaker course that we attended on 3rd June. The material, content and pace were excellent as was the venue. It was lovely to speak with Michael and Christine; they were both so easy to talk to and we were made to feel very welcome. We were lucky to also attend the workshop with a really great group of people and so the day could not have been better.
Anne Hanrahan
Senior Operations Manager
Nicola Christian
Operations Manager
www.o2.co.uk
Many thanks for delivering such an energising and inspirational session for the first “Glasgow Service with Style” Masterclass since the launch of our new city-wide Initiative. Our audience of senior managers and business owners from the tourism and hospitality industry really appreciated both your engaging presentation style and the very relevant content. We have no hesitation in recommending your services!
Stella Callaghan
Project Manager – Glasgow Tourism Service Initiative
www.glasgowservicewithstyle.com
Michael Heppell provided a highly inspirational presentation on ‘building brilliant teams’ for our workforce development conference. The full audience stayed through to the end and this is a reflection of the level of interest and enthusiasm inspired by Michael.
His speech was informative, motivational and full of practical concepts which colleagues could implement both on a personal and a professional level. His personal presentation skills are highly polished and his approach keeps people intrigued and attentive throughout. He uses a range of strategies to engage different types of learner and applies his own philosophy relating to the impact of positivity throughout his presentation which is well supported through very clever usage of ICT.
His team worked effectively prior to the conference to ensure that his speech would match our service needs and they also provide follow up electronic support to delegates beyond the actual conference.
I would thoroughly recommend Michael Heppell. He is inspirational and motivational and his presentations have the potential to make a significant difference to any service or sector.
Elaine O’Connor
Head of Skills & Enterprise, Children’s Services
www.northumberland.gov.uk
Our recent Staff Development Day has created a renewed energy and focus in every area of our business. We needed a touchstone event to fully integrate new staff into the Organisation and to remind others just why Five Lamps is a brilliant place to work. The session exceeded our expectations.
Five Lamps seeks to create possibilities, improve lives and make people matter and I have no doubt that we are moving forward much stronger as a result of Michael’s dynamic passion for brilliance.
Graeme Oram
Chief Executive
www.fivelamps.org.uk
I am writing to personally thank you for your wonderful presentation. The feedback from the attending delegates has been extremely positive; they found your presentation to be both fascinating and motivational; our delegates left with renewed enthusiasm and knowledge, vital in these challenging times!
Without your ‘brilliant’ presentation the conference would not have been the success it was, so once again, thank you for giving your valuable time to us, and we look forward to working with you again in the future.
Neil Parsons
Chairman & Director
Team Associates Ltd.
www.teamprop.co.uk
On behalf of all the staff at Salix Homes I would like to thank you for an excellent day. The positivity and ‘buzz’ around the organisation as a result of your coaching is amazing and just what we need given our forthcoming Audit Comission inspection.
Your energy and enthusiasm is tremendous, your customer focus is spot on and your challenge to all of us to be brilliant is exactly what a housing organisation like my own needs to hear and respond effectively to.
You have certainly got staff thinking and more importantly doing!
Kevin Scarlett
Chief Executive
www.salixhomes.org
Many thanks for your brilliant presentation at our ‘Sprint for the Line’ event on Monday 15th September.
We have received extremely positive feedback and I know that many of our Partners have been inspired by your thoughts and ideas.
Thank you. Your contribution was invaluable to the overall success of the day.
Adrian Batchelor
Area Director
Michael ran a superb session for us at a recent Partner event. His upbeat and motivational style was very well received. He had all 220 guests up on their feet and having fun! His brilliance lies with the balance between the fantastic content coupled with his delivery style. We would recommend him to any organisation.
Many thanks Michael you were truly superb!
Steven Sprague
Senior Business Development Manager
www.sjp.co.uk
I am a TV presenter and the Creative Director of my own production company. My TV show was axed in January and I just wasn’t getting any commissions. I walked into a book shop just looking for something to give me motivation, guidance that would get me out of not only the crap situation but the crap thinking I was indulging in, I just couldn’t break the cycle.
Then I saw the pretty blue cover of Brilliant Life and everything changed! I started reading it and applied some of the ideas immediately. Then I did the one day course. Within 3 months I landed my own Terrestrial TV show in the genre I never thought I would be taken seriously in and I landed three commissions that have changed the face of our company.
Brilliant Life put a face to ideas I’d heard of but had no access to. It proved to me that perspective is everything and that you can control your life. It changed my life.
Brendan Courtney
Giant Film
Thank you for the outstanding ‘How to Be Brilliant’ and ‘Brilliance in Business’ course in London in March.
I thoroughly enjoyed the event and the dynamic atmosphere you created. I certainly learned a great deal and have already implemented many of the business ideas and models. I particularly enjoyed the fantastic presentation and energy!
The course was interactive, thought provoking and fun. It was also brilliant at bringing the books to life and a great opportunity to think, reflect and plan.
Thanks again for a brilliant couple of days – I would heartily recommend the course to any individual or organisation.
Stuart Lowry
Training Development Director
www.capita-ld.co.uk
Thank you so much for teaching us all ‘How to Be Brilliant’ at our Annual Conference, held at the Belfry, earlier this week.
I am sure you could tell from the reaction of the audience that they all thoroughly enjoyed it and left feeling highly motivated. It was the ideal way to end the conference.
Thank you for your help in making our conference such a great success.
Sheila Cooper
Managing Director
www.aistores.co.uk
Thank you for a Brilliant Day! I thought the course was excellent, and worthwhile for anybody wanting some help and guidance on how to push themselves further in life and work.
I now look forward to the future which I have decided to pursue and attain.
Tom Wainwright
Pathway and Research Manager, Orthopaedics
The Royal Bournemouth Hospital
www.rbch.nhs.uk
This is the second time that I have been to see you and can honestly say that you have helped me develop both personally and in my career to achieve and better the goals that I have set myself.
I would strongly recommend both courses to present and future business leaders.
Alan Astin (Dip RP)
General Manager
www.introrecruitment.co.uk
Michael achieved the impossible. He converted me from a cynical b*****d to woodbreaking vandal all in one day!
I would recommend the course to anyone and everyone. Both enjoyable and extremely liberating.
“Brilliant!”
Stephen Sacks
www.wallacesacks.com
On behalf of everyone at YHN I would like to thank you for the brilliant staff motivational events you facilitated during February. We’ve had lots of really positive feedback from people right across the organisation telling us how much they enjoyed the events. The opportunity to get together outside of work in a different environment and learn in a different way was a breath of fresh air for a lot of people. You managed to reach out and motivate the hardest to reach groups of staff and we’ve really been able to see the benefits back at the workplace. People were talking about the event days later.
People really got on board with the theme of Brilliance and Great Customer Service and have come up with lots of great examples of making a real difference to both internal and external customers.
John P Lee
Chief Executive – Your Homes Newcastle
www.yhn.org.uk
Having heard Michael Heppell speak at a London Business Forum event early last year, I felt it would be a perfect fit as we take our collection of luxury 5-star boutique hotels from fantastic to brilliant, and arranged for him to deliver a keynote speech to 70 key executives within the company.
Michael’s communication and preparation leading up to the event was very impressive, the 90-minute keynote was absolutely brilliant and left the whole team buzzing with excitement and energy. Michael and Christine are a superb team who more than deliver on their promises.
In my opinion there is no better motivational speaker.
Jonathan Raggett
Managing Director
www.redcarnationhotels.com
Many thanks for your input into our staff development day last Friday. It certainly made an impact. I have already received some very positive feedback from staff on the sessions you ran. One member of staff said that Friday was the first time in the 7 years he was worked at the College that he saw so many people smiling. This is exactly what I wanted. Being able to start the year on a positive note is a real bonus and I think we were very lucky or shrewd (?), to have been able to secure your contribution on what was the first day back for many staff. Another member of staff said they really felt “invested in”.
The How to Be Brilliant session, which I took part in, will really play a major contribution in our journey of cultural change which will take us to Brilliance.
Matt Atkinson
Principal
www.citybathcoll.ac.uk
Thank you for making the event at Burslem Campus last week so “brilliant”! I am sure that everyone enjoyed their session with you and, hopefully, will be able to progress further as a result.
Caroline Highland
Director – Student and External Relations Faculty
www.stokecoll.ac.uk
I would like to take this opportunity to thank you for your valued participation and effort at the Personal Finance Society’s Annual Conference last week. This was once again an overwhelming success and we couldn’t have done it without you.
Tim Eadon
Chief Executive
www.thepfs.com
Just a very quick note to thank you on behalf of the YHN Chair and Management Team for your excellent contribution and time at our first Senior Manager’s Conference on 31st October 2007. I have certainly noticed a bit of a buzz about the place. I think there are certainly more managers now believing that our aspirations to achieve three stars and excellent services are possible and with your help, within reach.
John P Lee
Chief Executive – Your Homes Newcastle
www.yhn.org.uk