How to Be Brilliant!
The ultimate high energy, entertaining, though provoking, action inducing keynote.
Based on Michael’s international best selling book, How to Be Brilliant is the perfect keynote presentations who believe good isn’t good enough and for those who need a bit of oomph!
5 Star Service – 1 Star Budget
The very best customer service costs nothing financially but you have to know exactly what to do to create the incredible interactions that lead to loyal customers.
Michael has spent 20 years studying the very best customer service organisations and has distilled what they do that others don’t.
Flip It – how to get the best out of everything
The perfect feel good keynote. Based on the Sunday Times No. 1 best selling book.
After learning the tools and techniques from Flip It Michael guarantees you’ll never have a bad day ever again.
Flip It is excellent for organisations going through change and who need a different way of thinking, acting and doing.