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What you need and what you want
March 4th 2020 by
I need an ice cream I need a long dress I need a faster car I need a new house Need or want? The difference between what we need and what we want is subtle. But vital. Being able to differentiate between these two verbs can make the difference between being happy or sad. The child doesn’t need the ice cream, the teenager doesn’t […]read more
Why we lie
February 27th 2020 by
From an early age, we’re encouraged to tell the truth. The problem with telling the truth is sometimes it can get us into trouble, or can make us feel inadequate. Whereas a lie can be a shortcut to joy, safety and a timely ego stroke. So why do we lie? We lie to: Escape being punished Avoid embarrassment Win admiration Obtain something that’s not otherwise available […]read more
1,000 way conversation
February 19th 2020 by
We talk about the importance of two-way conversations, but actually there’s so much more. To be truly connected we have to have multiple conversations, with multiple people, in multiple ways. I do enjoy writing these newsletters and sharing my thoughts, but for a some time now I’ve been frustrated. It feels to me like I’m broadcasting (one-way) rather than having a real conversation. So this week I’ve launched the How to Be Brilliant private Facebook […]read more
Can you have cheap, fast and good?
February 12th 2020 by
An old sales manager friend of mine used to use this antiquated method in a desperate attempt to close a sale in his favour. The idea was simple enough. At the end of his pitch, he would assume the client wanted a discount. When they asked if there was anything he could do with the price, he’d draw three circles and write one […]read more
Same Old Path?
February 6th 2020 by
Arne Naess lived in a solitary cabin directly under the Hallingskarvet mountain range at Tvergastein. He vowed to take an alternative route each time he walked to his cabin -and did this for many years. This was also something all visitors had to do. Arne was determined that no one single path should lead up to […]read more
Is it going backwards?
January 30th 2020 by
I picked up my friend Jamie at Newcastle; he’d just had a 3-hour train trip from London and commented that the service was getting worse. The once brilliant Apple have dropped the ball three times (with me) over the last 12 months. BT told me less than the truth, failed to fix a problem and mis-sold […]read more
Whey you’re empty
January 28th 2020 by
‘I’m absolutely running on empty’. Familiar? The phrase running on empty has become an all too common part of our vocabulary. And constantly having to ‘top up’ has become harder. In an average week, withdrawals can be made by: kids, customers, colleagues, bosses, partner, friends, suppliers, neighbours, that person you sat opposite on the train, checkouts, […]read more
The Power of Precrastination
January 15th 2020 by
Several hundred people joined me for my 20 ways to make 2020 your best year ever webinar last week and the response was amazing. But the one thing that has everyone talking is the idea of precrastinating. The concept is very simple. Do stuff long before you need to. If it’s due by the end […]read more
Shiny and New
January 9th 2020 by
Just before Christmas I hosted an event where a management team reviewed their 90 Days Of Massive Action projects and declared their goals for 2020. One said something that really struck a chord. ‘You know when you get a new car, how well you look after it? That’s how I’m looking after this training.’ It’s the […]read more
20 ways to make 2020 your best year ever – LIVE
December 31st 2019 by
But not just yet… I like writing. But love presenting. In the past I’ve created lots of ‘ways to’ newsletters. This year I’m doing something a little different. Rather than write, I’m going to present my 20 ways… in a live webinar. It will last for 59 minutes, take place at 6pm on Thursday January […]read more