We flew home with Jet2 last week.
In one of those rows where they need to attach a ‘micro table’. You know the type. Like the ones in lecture theatres, that swing out of the arm rest so you can take notes.
So long as you are taking notes on the back of a postage stamp.
Mine was manky (love that word), so I cleaned it with an anti-bacterial wipe. It’s one of the joys of traveling with Mrs Hepps… there’s always an anti-bac wipe.
When our crew were preparing for landing, our flight attendant removed the tables and cleaned them before they went back into store.
And that set my brain into a flutter.
Should they clean them when they’re put away? Or when they come out?
What do you think?
This was my thought process.
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Do it after. Job’s done and it’s better for the next crew. But that only benefits the NEXT customer…
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Or…
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Do it before. Customer sees how much you care. But the previous don’t get or see that treatment.
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Or…
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Do it both times. It takes 60 seconds and, as a passenger, I love it!
It’s classic customer service. It costs a little, but means a lot.
What’s your best example of great service that doesn’t cost much, but makes a difference? Please leave your comments below.
I’ll send a copy of my best-selling book 5 Star Service to our favourite.
Be Brilliant!
Michael
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