It was just 10ml.
A teaspoon of fizz.
A moment to shine!
Made dull by a poor customer service experience.
Our small town has a beautifully refurbished hotel. Like many businesses, they didn’t think anything about spending £100k on the bar and yet 10p on training the staff who are working in it.
This week we were out (I know and it was a school night). Two people at our party asked for Prosecco.
A bottle was pulled from the fridge.
No ‘pop’ on opening just the last (almost) of the bottle shared between two glasses.
I say ‘almost’ as there was a tiny amount left in the bottle. I thought they would pop the empty in the glass bin. But no:
It went back into the fridge.
The bartender had a choice:
Put the bottle back in the fridge
Put the bottle into recycling
Share the last few drops between the two glasses
Later when we talked about the lack of service one of our friends receiving a glass of fizz (sorry ‘slightly’ sparkling over sweet wine) said, ‘She’ll have been told not to give anything away’.
What would you do if you were:
The bar staff?
The solution is here.
And, as always, I would love to know your thoughts. Please leave them below.