This is the last of my greatest hits newsletters. [first published 25th October 2019] This one created quite a fuss first time around, so I thought you might like it again. I’m back next week!
HENTITLED: those who strut endlessly clucking and complaining....
...about why they should have what they think they deserve, without putting in effort and forgetting everyone else...
Often with an ‘I’ve paid, therefore…’ mindset.
Cluck, cluck, cluck.
'I pay my rates, why can’t the council pick up this rubbish?'
Cluck
'I pay my taxes for the NHS - I demand a better service.'
Cluck
'The customer service was appalling. I was on hold for 20 minutes, but when I finally got through, I told them ...'
Cluck
The Hentitled rarely take a moment to consider the other side. A paradigm shift.
The idea of seeing something from another’s point of view would mean the Hentitled would have to stop clucking and start looking and listening.
Perhaps picking up some rubbish?
Maybe taking care of their own health first so they don’t have to be ‘fixed’ by our brilliant but overstretched NHS?
When they do get connected, consider how overworked the contact centre person may be.
The next time you find yourself being a little Hentitled and catch yourself clucking, take a moment to consider that you’re probably acting like a male hen!
I’m taking August off. Last year, I had Brilliant Ai write and post newsletters while I was away. This year I’m sharing some of my old catalogue. If you’re a long-time subscriber, you might remember it 1st time around.
This is number 4 of 4, which means I’d better write you something original for next week.
0 Comments