I’ve waited a long time before sharing this story.
We’d been asked to present a How to Be Brilliant keynote Watch Here for a new client at their staff conference.
The Chief Exec and I had two telephone conversations to find out about live issues and to dig deep on their ‘afters’ - what they wanted their staff to do / feel / act like after the keynote.
On the day of the event, I bounced into the venue and met the organiser who immediately said, ‘Let me introduce you to the boss, Michael; she’s dying to meet you’.
And this is the point when the bombshell comment was made. Addressing the Chief Exec, I did my usual, ‘Lovely to meet you’.
She looked me up and down and said, ‘Oh, I thought you’d be taller.’
I quickly ran through possible responses:
- ‘I thought you’d be thinner.’
- ‘Give me ten minutes, I’ll see what I can do.’
The one I actually said (with a big smile) was, ‘That’s why I asked for a stage on my rider.’
Fast forward a few hours… The keynote went well, her staff were buzzing and she was a raving fan.
Expectations can be dangerous.
- This time last year we had expectations that life would be ‘back to normal’ in a few months. It’s far from it.
- Birthdays, Christmas, parties, nights out (remember them) are often not quite as good as we’d hoped.
- TV shows and movies rarely live up to the trailer’s hype.
- And the number of businesses that over-promise and under-deliver is still considerable.
Take a look at this week’s Magic Monday LIVE
Youtube,
Facebook,
LinkedIn
which was: Is customer service getting better or worse?
Is there a solution?
- Lower your personal expectations.
- Raise your personal delivery.
Be Brilliant!
Michael
PS I’m 5’6”
PPS Congratulations to Annie Watsham who won a copy of Flip It Get your copy for her comment on my I Get To Go To Work Newsletter of 4th March 2021. You can comment on this one below.
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