IT WAS JUST 10ML.
A TEASPOON OF FIZZ.
A MOMENT TO SHINE!
Made dull by a poor customer service experience.
Our small town has a beautifully refurbished hotel. Like many businesses, they didn’t think anything about spending £100k on the bar and yet 10p on training the staff who are working in it.
This week we were out (I know and it was a school night). Two people at our party asked for Prosecco.
A bottle was pulled from the fridge. No ‘pop’ on opening just the last (almost) of the bottle shared between two glasses. I say ‘almost’ as there was a tiny amount left in the bottle. I thought they would pop the empty in the glass bin. But no:
It went back into the fridge.
The bartender had a choice:
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Put the bottle back in the fridge
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Put the bottle into recycling
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Share the last few drops between the two glasses
Later when we talked about the lack of service one of our friends receiving a glass of fizz (sorry ‘slightly’ sparkling over sweet wine) said, ‘She’ll have been told not to give anything away’.
Interesting.
What would you do if you were:
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The customer?
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The bar staff?
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The owner?
The solution is here https://shop.michaelheppell.com/see-smile-say-hello-webinar/.
And, as always, I would love to know your thoughts. Please leave them below.
Be Brilliant!
Michael
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