Don’t Give Easter Eggs

I’ve done it, you’ve done it, we’ve all done it.   That moment when you suddenly panic and realise that you need an Easter gift.   And an oversized, overpriced Malteser dome looks like the solution.  But….   Don’t buy chocolate eggs!    They’re overpriced and underwhelming.     I’ve had a much better idea.   […][...]

What Happened To 5 Star Service?

What Happened To 5 Star Service? Regular readers know I love brilliant customer service.   I wrote a book on it.  I’ve trained over 100,000 people on how to deliver it.  I’ve consulted with some of the best organisations in the world on how to create it.  And you know how much I avoid negativity.  But…  […][...]

I’m In Love

I’m one of those people who loves buying books. I also love reading books. And .guess what? I love writing books! Obviously, I read more than I can write. But why do I buy more than I can read? Much of it is the feeling of a buying a new book. And physical books are […][...]

What’s wrong with World Book Day

Today, March 3rd 2022 is the 25th World Book Day. The World Book Day mission is to ‘promote reading for pleasure, offering every child and young person the opportunity to have a book of their own.’ So, what’s wrong with it? Nothing. It’s brilliant! And yet certain people are still finding something to complain about. […][...]

What made me cry last night

Last night I cried.  I wasn’t even watching Long Lost Family 😢. I cried because of a book. Actually, not a book. An author. I was LIVE broadcasting in to my Write That Book Pop-Up Group. Earlier in the day, a copy of first-time author Richard Thomas’s new book Memories from The End Of The Line (check out his blog) arrived. It should have been a simple moment of joy. A member […][...]

A Year In Numbers

Here’s my year as a list in numbers. Minutes spent LIVE broadcasting – 5,400 Zoom Coaching Sessions delivered – 349 People joining our How to Be Brilliant Facebook Group – 2,874 Books published by members of Write That Book Masterclass – 8 The Bumps Ahead Nick Finney Welcome to Hilltop Shelia Starr Scared To Be […][...]

My First New Book For 8 Years

I’m excited to introduce you to my first new book for 8 years: 17 – The little way to get a lot done It’s a limited edition book written off the back of a pop-up group. The 17 Group has been running since 1st July and ends tomorrow. What started simply as a way to kick start the second half of 2020, has developed into something quite amazing. And I have […][...]

Are you having crazy dreams too?

Every morning, I wake up relieved. Relieved they were just dreams. Not that they were nightmares. Just weird. Very weird. My mind is whirring at the moment. I did a little research and found that if you write down all the stuff that’s been going on, your dreams will be less whacky. Something to do with the brain needing to put less energy into […][...]

My Year In Numbers

Well, that’s it from me for another year.  And what a year 2019 has been. In the last 12 months we’ve: Presented to over 25,000 people In 5 countries. Published 42 newsletters Written a dozen press articles. Coached 23 people. Had quite a lot of success on LinkedIn, with this being my most popular post – […][...]

General Election

Readers in the UK can’t help but notice that there’s, let’s say, a tad of political turmoil at the moment. Readers outside of the UK – you’ve seen it too? This election looks set to be the dirtiest, most negative ever. Just great, eh? In my journal last night I wrote this… 3 ways I […][...]

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