Break, Breathe and Boost as AI takes over
July 25th 2024 by
As we come to the end of the wettest, coldest, July – certainly in my memory, I’ve decided I need a quality break. I’m taking all of August off to recharge, reflect and embrace some much-needed me time. Don’t worry – (as if you were 😂) you won’t be left without your regular Thursday dose […][...]
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July 23rd 2024 by
Guess what? Today, Tuesday, 23rd of July at 7.15 am, I’ve celebrated a massive milestone. I’m 500,000 hours old! Yes, you read that right – half a million hours of life. Doesn’t that sound incredible? 500,000 hours. That’s 30 million minutes. Over 1.8 billion seconds. It’s a fun fact that happens about 2 weeks after […][...]
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Steve Wright and Me
February 15th 2024 by
Like many in the UK, I grew up listening to the legendary Steve Wright in the Afternoon. As a roofer, in the mid-eighties, there was NO OTHER SHOW to listen to while making North East homes watertight. So the leap from scrambling around the rafters with a sack of nails between my legs to being […][...]
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My easiest message
December 21st 2023 by
This is my easiest message of the year. Its sole purpose is to wish you and your loved ones a peaceful, calm, caring, sharing, joyous, cosy, fun, gentle, merry and happy Christmas. I’ve made a short video for you. You can view it below and if you would like to leave a festive message for […][...]
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All about 17
November 23rd 2023 by
I’m a bit of a numbers fan. I often count the sum of steps on stairs and I’m chuffed when it’s a prime number. Nerd? Maybe. I love playing with numbers and take delight when they do clever stuff. Geek? Probably. And I especially love 17. Here are 17 reasons why 17 is […][...]
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Words Change Worlds
June 30th 2022 by
I was asked during an interview, ‘What’s the one thing that changed your life?’ It’s one of those questions that could have multiple answers. My mind whirred. Meeting my wife? Being given the opportunity to do the job I love? Having kids? They’re all in the mix. But the answer I gave was deciding […][...]
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70 Years in the Same Job
June 2nd 2022 by
70 Years… in the same job! My friend Cheryl Black suggests every seven years you should change either your partner, your house or your job. Eeek! I appreciate that not everyone is a fan of HRH Queen Elizabeth II. But wow, you’ve got to agree she’s stuck with the job! That’s […][...]
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Don’t Give Easter Eggs
April 14th 2022 by
I’ve done it, you’ve done it, we’ve all done it. That moment when you suddenly panic and realise that you need an Easter gift. And an oversized, overpriced Malteser dome looks like the solution. But…. Don’t buy chocolate eggs! They’re overpriced and underwhelming. I’ve had a much better idea. […][...]
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What Happened To 5 Star Service?
April 6th 2022 by
What Happened To 5 Star Service? Regular readers know I love brilliant customer service. I wrote a book on it. I’ve trained over 100,000 people on how to deliver it. I’ve consulted with some of the best organisations in the world on how to create it. And you know how much I avoid negativity. But… […][...]
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I’m In Love
March 24th 2022 by
I’m one of those people who loves buying books. I also love reading books. And .guess what? I love writing books! Obviously, I read more than I can write. But why do I buy more than I can read? Much of it is the feeling of a buying a new book. And physical books are […][...]
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