Steve Wright and Me

Like many in the UK, I grew up listening to the legendary Steve Wright in the Afternoon. As a roofer, in the mid-eighties, there was NO OTHER SHOW to listen to while making North East homes watertight. So the leap from scrambling around the rafters with a sack of nails between my legs to being […][...]

My easiest message

This is my easiest message of the year.  Its sole purpose is to wish you and your loved ones a peaceful, calm, caring, sharing, joyous, cosy, fun, gentle, merry and happy Christmas. I’ve made a short video for you. You can view it below and if you would like to leave a festive message for […][...]

All about 17

I’m a bit of a numbers fan. I often count the sum of steps on stairs and I’m chuffed when it’s a prime number. Nerd? Maybe.   I love playing with numbers and take delight when they do clever stuff. Geek? Probably. And I especially love 17.   Here are 17 reasons why 17 is […][...]

Words Change Worlds

I was asked during an interview, ‘What’s the one thing that changed your life?’   It’s one of those questions that could have multiple answers.   My mind whirred.   Meeting my wife? Being given the opportunity to do the job I love? Having kids?   They’re all in the mix.     But the answer I gave was deciding […][...]

70 Years in the Same Job

70 Years… in the same job!    My friend Cheryl Black suggests every seven years you should change either your partner, your house or your job.    Eeek!   I appreciate that not everyone is a fan of HRH Queen Elizabeth II. But wow, you’ve got to agree she’s stuck with the job!     That’s […][...]

Don’t Give Easter Eggs

I’ve done it, you’ve done it, we’ve all done it.   That moment when you suddenly panic and realise that you need an Easter gift.   And an oversized, overpriced Malteser dome looks like the solution.  But….   Don’t buy chocolate eggs!    They’re overpriced and underwhelming.     I’ve had a much better idea.   […][...]

What Happened To 5 Star Service?

What Happened To 5 Star Service? Regular readers know I love brilliant customer service.   I wrote a book on it.  I’ve trained over 100,000 people on how to deliver it.  I’ve consulted with some of the best organisations in the world on how to create it.  And you know how much I avoid negativity.  But…  […][...]

I’m In Love

I’m one of those people who loves buying books. I also love reading books. And .guess what? I love writing books! Obviously, I read more than I can write. But why do I buy more than I can read? Much of it is the feeling of a buying a new book. And physical books are […][...]

What’s wrong with World Book Day

Today, March 3rd 2022 is the 25th World Book Day. The World Book Day mission is to ‘promote reading for pleasure, offering every child and young person the opportunity to have a book of their own.’ So, what’s wrong with it? Nothing. It’s brilliant! And yet certain people are still finding something to complain about. […][...]

What made me cry last night

Last night I cried.  I wasn’t even watching Long Lost Family 😢. I cried because of a book. Actually, not a book. An author. I was LIVE broadcasting in to my Write That Book Pop-Up Group. Earlier in the day, a copy of first-time author Richard Thomas’s new book Memories from The End Of The Line (check out his blog) arrived. It should have been a simple moment of joy. A member […][...]

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