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Your life’s like whisky

I asked the simplest question on my social channels last weekend: Whisky: Yum or Yuk?  I was hoping for a debate, some chat. A bit of craic. Instead, the opinion was pretty much black and white. Other than one person, who said it was a ‘stupid question’ and ‘like asking children if they like vegetables […]

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Who was the last interesting person you met?

You meet people every day. Dozens probably. But how many of those people would you describe as genuinely interesting? Would you like to meet more? There’s a knack to meeting them. Most of what I’ve written below is ridiculously obvious, the best methods usually are, but do you know them or do them?   Environment […]

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The Risk of 5 Star Service

Brilliant customer service does not come without risk. In fact, creating brilliant customer service automatically develops a whole set of new problems. That’s why organisations that are consistently excellent at delivering 5 Star Service are also excellent at dealing with these 5 barriers:   The Spotlight The super service spotlight magnifies everything. Previously minor issues […]

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The most translated document in the world is..?

If you were asked this in a pub quiz the chances are you’d answer incorrectly. Although the Bible is the most translated book. The most translated document is the Universal Declaration of Human Rights. It was created and published in 1948 by the United Nations General Assembly. And last week, for the first time, I […]

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Learning is boring

The challenge with a lot of learning is the lessons are just too long, too impractical and too boring. There’s a whole bunch of research that shows how tired brains start to switch off long before teachers realise they’ve lost their class. That’s why short, powerful, exciting messages are much better. And I can prove […]

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Why we blame

Blaming others is a common default communication method when you’re angry, frustrated or disappointed. I do it. You do it. But what lies beneath this behaviour and what can we do about it? Self-Preservation  Blaming others is an effective way to avoid criticism or punishment. It’s easier to shift the blame than to admit fault […]

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The difference between confidence and arrogance?

What’s the difference between confidence and arrogance? This is one of my favourite questions.   As soon as you realise that you already know the difference, you will never come across as arrogant again. I believe the primary difference between confidence and arrogance is… intent. If your intent is to make you look good, to […]

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Best ever creativity quote

‘Creativity isn’t thinking of ideas, it’s capturing ideas.’ Jax Jones How good is that?   It’s true. Every day I have wonderful people reach out with ideas for me. ‘You know what you should do, Michael?’, they say. I get it. I’ve been there.   I remember my first meeting with TV Executive Nick Emmerson. […]

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Bore off Hyundai

Have you heard the advert? Korean car manufactures Hyundai have a new campaign, teaching thick Brits how to say ‘Hyundai’. Apparently, it’s not ‘Hi-un-day’ it’s ‘Hyun-day’. Followed by the patronising voice-over adding ‘…by the way.’   Regular readers may be wondering why I’ve ended up in a funk about something which is so far out […]

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Lost an hour?

This weekend the clocks go forward. The language at this time is interesting. Which camp are you in? ‘Lost an hour’?   Or   ‘Gained light nights’? Of course, I’m a light nights fan.   I love playing with language. One of my favourites is to observe someone searching for something, rather than asking, ‘What […]

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