Would you like to be coached by Michael FREE for the next 90 days?

Fit Your Own Mask First

Over the past couple of weeks, I have had the privilege of presenting a new workshop with my amazing wife and partner Christine. We make a great double act. It’s called ‘Fit Your Own Mask First’. As the title would suggest, it’s a one-hour webinar where Christine and I share loads of great tools to help people to look […]

read more

A little known fact about the village people

You, like me, will have flailed your arms to YMCA by the 1970s global phenomenon – The Village People. They were huge ‘back in the day’ and when the money started to flood in, the famous ‘characters’ demanded more money. And that was the rub. Their manager politely told them that there was going to […]

read more

What Authors Need To Know About 2021

Next year, 1.6 million books will be published. I’m sure (hope) you’ll buy some. There’s never been a greater time of change than now for authors and publishers. Digital is taking over from print. What took months can take weeks. Publishers aren’t looking for famous people to be authors. Book launches are no longer in hotels – they’re […]

read more

What will you be remembered for?

My latest book ‘17’ is dedicated to our granddaughter. She hasn’t read it. She’s only a few months old and would rather bite it. I’ll be honest with you; I did have the thought, that one day, she might show her grandchildren the book and tell them their great great grandfather wrote in 2020. That feels […]

read more

Death by 1000 cuts

Lingchi (Chinese for lingering death) was a horrendous torture method used for hundreds of years before being banned in the early twentieth century (I know, that recent). It’s horrendous and I’ll leave the detail to your imagination. We often think something ‘suddenly’ happens, but could the truth be that we killed it with 1,000 cuts? The family business transitioning to the next generation.  The new owners are happy to take some […]

read more

Have you been stating the obvious

‘The dark nights are coming.’ There are so many daft things about that sentence… and yet I say it every year. Like it’s a surprise that it will soon be dark at 6pm. Is it a British thing? Like being amazed at the price of a Freddo (the frog)*? Or flabbergasted that the number of crisps in a bag of Walkers is down to single figures? Why even mention it? Yes, the […]

read more

Take your shoes off

I was recently presenting a 5 Star Service Zoom webinar to a group of estate agents. At the end, I was asked this question: ‘What’s the one thing estate agents could do to provide better customer service?’ Obviously a brilliant CRM system, great representation, using Omnichannel effectively, etc. comes to mind but my answer was: ‘Take […]

read more

When it all goes belly up

I was just about to press the button and launch TEAM 17 University (if you don’t know about TEAM 17 you can find out more here). That was three days ago. Since then, our TEAM 17 University online host – Kajabi – has had three days of outages, database problems and connectivity issues. I was so pleased with myself because I’d thought that uploading everything three days before you […]

read more

Dealing with the second spike

It was inevitable, but it’s still a bummer. The question is, what’s your plan…. if (or when) we have a second wave; another spike? I’ve heard several people ask: ‘When can we just get back to normal?’ ‘When will it end?’ It won’t. It’s our ability to deal with it, to normalise and to accept it that’s […]

read more

Worrier or Warrior

You’ve been a Worrier and you’ve been a Warrior. There’s only a couple of letters difference, but they’re a world apart. Worrier to Warrior contrasts. Some as simple as a change of tone. Worriers think – what happened? Warriors ask – ‘What’s next? Worriers assume – they’re talking about me. Warriors assume – they’re talking about me! Worriers deliberate […]

read more