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Someone busier than you …

‘Someone busier than you is running right now’   That was the text my friend, Fi received just at the right time. It wasn’t from a friend or family member.  It was from Nike. It was as if Nike knew. Fiona had had a very busy day.  She’s an Osteopath and had seen a multitude […]

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Are my networking days dead

It’s called ‘In the Middle’ and you can find it right in the middle of Corbridge, Northumberland. It’s our friends’ new sandwich, snacks and coffee shop and it opened this week. Sublime chicken, pesto and mozzarella toastie – but I’m not writing to you about that. I’m writing to you about Jerry. I was waiting […]

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Discovering The Moment

The moment of discovery is nothing compared to the discovery of the moment Read that twice. The moment of discovery feels great; that ‘aha’ flash is an adrenalin-fuelled fix. But when’s the next one? The next sale? A project completed? She said ‘yes’? Or another big moment?  You could be waiting for days, weeks, months or […]

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3 Great Customer Service Stories

I thought it was time to share some inspirational service stories. As usual, your job is to keep thinking, ‘How can I use this?’   Shopping Nightmare Imagine the dread of buying £70 worth of shopping and then realising you have no method of payment. This is what happened to one of our clients, Nikki, […]

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19 Things To Do In 2019

1. Grow at least one thing to eat Growing your food is cheap, healthy and above all, tasty. Whether you have acres of garden or a one-bedroom flat, there are fab food things you can grow. And when you’ve grown your own, it tastes incredible.   2. Watch Killing Eve We’re not the type of […]

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Magnifying Christmas

Christmas is a massive magnifying glass. Every niggle becomes a drama. Every special moment becomes a magic moment. Every delay will feel like an eternity. Every drink will be a large one. Why not? It’s Christmas! The Christmas Magnifier is great for the positive things but when it comes to the challenges …. ouch! You […]

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Bye Bye Chris Evans and Thank You

9 years ago today, I received the craziest phone call.  A producer for the Chris Evans Show on BBC Radio 2 rang me and asked if I’d like to be interviewed on his programme. She said, ‘Chris has read your book Flip It and wants to interview you about it’. ‘Of course. I’m in. What […]

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I have ETB

On Monday, I had the joy of a deep scale and polish at my dentists. As usual, the hygienist did a quick gum check; prodding, poking and saying random numbers to her assistant. ‘A one, two, two, a one, a two… etc’. Suddenly she stopped and said, ‘Patient has ETB’. What the…? I was in […]

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Not Quite Nostradamus

I used to be a roofer – a job which was always full of banter. One day, we were working 30 miles from base and an extraordinary conversation took place. ‘What day is it?’ asked one of the lads. Quick as a flash Micky Thompson shouted, ‘Thursday!’ ‘Are you sure?’ enquired another. ‘Yes, I’m sure,’ said […]

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Do you speak my language?

I needed to change an online booking but the only way to do it was to call the contact centre. I visited the store but was asked to email my comments to the service department. I called the help line and was instructed to put my request in writing. I responded to the tweet and […]

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