I’d Rather
May 12th 2022 by
I’d rather watch boxing than fight. I’d rather be the driver than the passenger. I’d rather be the diner than the chef. I’d rather be the speaker than the listener. I’d rather be the leader than the follower. I’d rather be on stage than in the audience. I’d rather […]
in Inspiration | (16) comments
Do You Lick Plates?
May 5th 2022 by
I’ll admit it. My wife creates the most delicious, incredible food. It’s so good I’ll often finish my meal and lick the plate. Is it greed? Or getting best value? My dad used to collect pencils from hotel meeting rooms. He’d wait until everyone had left the meeting he’d […]
in Uncategorised | (15) comments
Windswept And Interesting
April 28th 2022 by
I’ve been listening to Billy Connelly’s autobiography. As well as sharing his fascinating and funny life, he also explains what it means to be ‘Windswept and Interesting’. One of the keys to being windswept and interesting is if you try to be windswept and interesting you will invariably fail. You […]
in Innovation and Thinking | (10) comments
What Is Time Horizon?
April 21st 2022 by
And why is it important? A time horizon, also known as a planning horizon, is a fixed point of time in the future at which point certain processes will be evaluated or assumed to end. Thanks, Wikipedia*. *Do you remember when we used to quote the Oxford English dictionary? Time Horizon It’s really just a fancy […]
in Time Management | (28) comments
Don’t Give Easter Eggs
April 14th 2022 by
I’ve done it, you’ve done it, we’ve all done it. That moment when you suddenly panic and realise that you need an Easter gift. And an oversized, overpriced Malteser dome looks like the solution. But…. Don’t buy chocolate eggs! They’re overpriced and underwhelming. I’ve had a much better idea. […]
in News | (2) comments
What Happened To 5 Star Service?
April 6th 2022 by
What Happened To 5 Star Service? Regular readers know I love brilliant customer service. I wrote a book on it. I’ve trained over 100,000 people on how to deliver it. I’ve consulted with some of the best organisations in the world on how to create it. And you know how much I avoid negativity. But… […]
in News | (30) comments
If No One Gives You A Medal
March 31st 2022 by
‘If no one gives you a medal… design your own.’ Billy Connolly I’m currently reading the Big Yin’s autobiography, ‘Windswept and Interesting‘ and when he started a chapter with those words, I immediately thought this was sage advice. You can spend much time waiting for the recognition, permission and credit you deserve, only to be […]
in Personal Development | (2) comments
I’m In Love
March 24th 2022 by
I’m one of those people who loves buying books. I also love reading books. And .guess what? I love writing books! Obviously, I read more than I can write. But why do I buy more than I can read? Much of it is the feeling of a buying a new book. And physical books are […]
in Personal Development | (6) comments
My First Day
March 17th 2022 by
We’ve all had our first days – good and bad. I bet some of yours have been memorable? I remember: My first day as a 13-year-old in a new school. My form teacher made me sit on an upside-down bin as there weren’t enough seats. The first day of my new business. My ‘guaranteed client’ […]
in Personal Development | (19) comments
I wish
March 10th 2022 by
I wish. Two words that have a massive impact on how we feel. Said in hindsight, they’re normally linked with loss. A look back at what you could have had or done… I wish I’d bought Bitcoin in 2014 I wish I’d spent more time with my family. I wish I’d taken that chance. Said […]
in Personal Development | (8) comments