Unsexy Business
September 12th 2018 by
We all love a bit of tech – the latest gizmo or gadget. Investors love it too. Do you remember the dot com bubble? But while the headlines are being grabbed by sexy flash-in-the-pan start-ups, it’s the grafters who are the real backbone of any economy. Unsexy Businesses JR Cleaning services is owned by a […]
in Inspiration | (9) comments
Why is it always the middle of the night when your smoke alarm beeps?
September 4th 2018 by
First of all, it’s great to be back. We’ve rested for most of August and as usual, when it gets to September, I’m raring to go. Plus, conference season is starting and we’re going to be speaking to thousands of people over the next couple of months. Can’t wait. How was your summer? For half the […]
in Personal Development | (2) comments
How to say no
July 25th 2018 by
YES! Yes, I’ll do it – Too easy. Sorry No – Too hard. If, like me, you are presented with a dozen or so opportunities a week (thank you LinkedIn) … If you have well-meaning souls aiming to make your life richer, more fulfilled, etc … If you feel like you don’t have enough time […]
in Personal Development | (4) comments
What the heck has happened to customer service?
July 19th 2018 by
When John Lewis and Apple are screwing up, you know there’s something wrong. Apple have lost all of Mrs Hep’s calendar data (that’s why you didn’t receive a birthday card) and after 4 weeks, they can ‘see it’ but appear to be no closer to restoring it. John Lewis screwed up an order 3 times […]
in Customer Service | (28) comments
Ok So It’s Not Coming Home
July 12th 2018 by
I’m writing this newsletter in a state of contemplation. We’re not going to be in the World Cup Final, it’s not coming home and this morning the whole of England feels a little bit _ _ _ _ Obviously, this will be my last mention of the World Cup for some time – normal service […]
in Inspiration | (70) comments
Why we will win the World Cup
July 4th 2018 by
If like millions of football fans you’ve been watching the World Cup – Or let’s face it, even if you haven’t been watching it you know about it – Then you’ll know there’s a bit of a feeling that a win could be on the cards. That’s the beauty of being a fan. Belief. Belief […]
in Inspiration | (0) comments
The Enemy of Loyalty
June 20th 2018 by
‘Your desserts!’ The waiter placed our perfectly presented puddings in front of us with a flourish. They looked amazing! So why did we refuse them and send them straight back untouched? We were already customers. We were having a lovely dinner. The starters had been great. It’s just he’d missed one important thing… The main courses. However, […]
in Customer Service | (2) comments
My Extraordinary LinkedIn Post
June 7th 2018 by
Like many people, I’m on LinkedIn. I’ve noticed a trend recently where members post short videos, often promoting what they do. I’m not sure why but many of them feature the person walking down a street; mobile phone camera held high, as they offer the viewer their thoughts. Or as it’s also referred to, ‘content’. And there’s the […]
in Inspiration | (3) comments
When to Stop
May 30th 2018 by
Never, never, ever quit… Is such stupid advice. One of my clients just made a massive decision to close an office in an emerging territory. I’m sure if they had kept going, sooner or later they would have made it work. But right now there are many other things to focus on …. Like creating […]
in Personal Development | (11) comments
Thanks for the Business
May 23rd 2018 by
Our local garden centre is like many independents. They charge a bit more, don’t always have the stock and it’s a bit scruffy and chaotic. But they are always happy to see you and thank you for choosing them over the national chain warehouse around the corner. That’s almost true. Well the first part of […]
in Customer Service | (3) comments