Fit Your Own Mask First
November 19th 2020 by
Over the past couple of weeks, I have had the privilege of presenting a new workshop with my amazing wife and partner Christine. We make a great double act. It’s called ‘Fit Your Own Mask First’. As the title would suggest, it’s a one-hour webinar where Christine and I share loads of great tools to help people to look […]
in Personal Development | (12) comments
A little known fact about the village people
November 12th 2020 by
You, like me, will have flailed your arms to YMCA by the 1970s global phenomenon – The Village People. They were huge ‘back in the day’ and when the money started to flood in, the famous ‘characters’ demanded more money. And that was the rub. Their manager politely told them that there was going to […]
in Personal Development | (4) comments
What Authors Need To Know About 2021
November 5th 2020 by
Next year, 1.6 million books will be published. I’m sure (hope) you’ll buy some. There’s never been a greater time of change than now for authors and publishers. Digital is taking over from print. What took months can take weeks. Publishers aren’t looking for famous people to be authors. Book launches are no longer in hotels – they’re […]
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What will you be remembered for?
October 29th 2020 by
My latest book ‘17’ is dedicated to our granddaughter. She hasn’t read it. She’s only a few months old and would rather bite it. I’ll be honest with you; I did have the thought, that one day, she might show her grandchildren the book and tell them their great great grandfather wrote in 2020. That feels […]
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Death by 1000 cuts
October 21st 2020 by
Lingchi (Chinese for lingering death) was a horrendous torture method used for hundreds of years before being banned in the early twentieth century (I know, that recent). It’s horrendous and I’ll leave the detail to your imagination. We often think something ‘suddenly’ happens, but could the truth be that we killed it with 1,000 cuts? The family business transitioning to the next generation. The new owners are happy to take some […]
in Personal Development | (11) comments
Have you been stating the obvious
October 15th 2020 by
‘The dark nights are coming.’ There are so many daft things about that sentence… and yet I say it every year. Like it’s a surprise that it will soon be dark at 6pm. Is it a British thing? Like being amazed at the price of a Freddo (the frog)*? Or flabbergasted that the number of crisps in a bag of Walkers is down to single figures? Why even mention it? Yes, the […]
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Take your shoes off
October 8th 2020 by
I was recently presenting a 5 Star Service Zoom webinar to a group of estate agents. At the end, I was asked this question: ‘What’s the one thing estate agents could do to provide better customer service?’ Obviously a brilliant CRM system, great representation, using Omnichannel effectively, etc. comes to mind but my answer was: ‘Take […]
in Customer Service | (8) comments
When it all goes belly up
October 1st 2020 by
I was just about to press the button and launch TEAM 17 University (if you don’t know about TEAM 17 you can find out more here). That was three days ago. Since then, our TEAM 17 University online host – Kajabi – has had three days of outages, database problems and connectivity issues. I was so pleased with myself because I’d thought that uploading everything three days before you […]
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Dealing with the second spike
September 23rd 2020 by
It was inevitable, but it’s still a bummer. The question is, what’s your plan…. if (or when) we have a second wave; another spike? I’ve heard several people ask: ‘When can we just get back to normal?’ ‘When will it end?’ It won’t. It’s our ability to deal with it, to normalise and to accept it that’s […]
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Worrier or Warrior
September 9th 2020 by
You’ve been a Worrier and you’ve been a Warrior. There’s only a couple of letters difference, but they’re a world apart. Worrier to Warrior contrasts. Some as simple as a change of tone. Worriers think – what happened? Warriors ask – ‘What’s next? Worriers assume – they’re talking about me. Warriors assume – they’re talking about me! Worriers deliberate […]
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