I didn’t know – but it had already killed
September 4th 2019 by
We’re lucky enough to be the custodians of an almost 200 year old house. There’s always something to do and a few weeks ago it was tackling ivy. I went at it with gusto, filling several dumpy bags and making numerous trips to the tip. ‘Yep, me again’. Whilst hacking for Britain, I noticed there was an […]
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Pavlov’s iPhone
August 28th 2019 by
I did it. I actually did it. This summer I achieved a… drum roll… digital detox! And it was like coming off crack. In August, we shared a week of our summer break with friends. We had a great time; mainly lying on beaches, eating amazing food and drinking G&T. One night, the conversation turned […]
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Why this will be your last newsletter
July 31st 2019 by
… until September. I love to take a break and deciding to take August off was one of our greatest decisions. Reading. Days out. Pottering in the garden. Tidying the garage. (Well actually not tidying the garage – it’s a holiday not a penance) Just as farmers leave fields to lie fallow, I will be attempting […]
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The Heat
July 25th 2019 by
Britain is in the grip of a heat wave – and we just can’t cope. On Tuesday evening we were trapped on a LNER East Coast Train for six hours with (what felt like) seventeen thousand other passengers. I witnessed a ‘gentle’man verbally assaulting a fellow passenger because she was ‘sitting in my seat’. Regretfully, […]
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Ten-Year-Old Entrepreneurs
July 15th 2019 by
Picture this. Dozens of kids, picking up litter, politely engaging with adults and making money. These mini eco-entrepreneurs were paid 10p for every can, cup and carton they collected. And 20p for a plastic wine bottle! It happened at the OnBlackheath Festival last weekend. But not all kids were involved. Some just ate crisps and ice-cream, while […]
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How I would save UK Retail
July 10th 2019 by
On its knees! Amazon has killed our retailers! The high street is dying! The hyperbole is increasing daily and the solution is complex. But how about we start with this …. Retail Staff – instead of chatting to your mates – how about doing some selling and serving? Is it just me, or has the […]
in Customer Service | (6) comments
In Severe Pain
July 3rd 2019 by
The strangest thing happened last week. I was on a train, heading to an event and reading… Totally engaged in the moment. Then my state was broken. A crew member was asking if I’d like a coffee. And then it happened… Searing pain in my left hand. The reason? I was pressing the space between […]
in Personal Development | (5) comments
The Problem With Coaching
June 26th 2019 by
I’m having a lovely lunch with my friend Pablo, when suddenly he feels the need to make an announcement. ‘Do you know what the problem is with coaches?’ He demands. ‘No. I mean yes. No?’ I splutter. He had me one the ropes, and we’d only just finished our starters. ‘The problem with coaches is; it’s […]
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Calibre vs Character
June 20th 2019 by
I work with hundreds of organisations in dozens of sectors. All have the same major challenge. They need and want great people with great character. A dilemma that frequently arises is there’s too much focus put on calibre and too little on character. Everyone thinks they get it right. On the face of it, who would want to admit to putting […]
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No one likes planning…
June 12th 2019 by
But everyone likes a plan. You know that day where you had nothing planned? And it turned out to be brilliant! The one where the planets just seemed to line up and everything wonderful that could have happened – did? That amazing day that you’ve talked about for years? The one where you had to […]
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