Hentitled: Those who strut, clucking endlessly about why they should have what they think they deserve, without putting in effort and forgetting everyone else…  Often with an ‘I’ve paid, therefore…’ mind-set. Cluck, cluck, cluck. ‘I pay my rates, why can’t the council pick up this rubbish?’ Cluck ‘I pay my taxes for the NHS – I […][...]

Happy International Day Of Happiness

Today, 20th March, is International Day Of Happiness. I’d like to wish you a very happy day. Did you know the Action for Happiness pledge is: “I will try to create more happiness in the world around me” How about you take out the word ‘try’ and 100% create some extra joy and happiness around you today? […][...]

How To Survive And Thrive This Christmas

A very quick message to say thank you for reading, commenting and sharing my newsletters this year. When I write; I start by facing an empty screen. And before I’ve typed a single word I know 16,000 people may or may not even open my newsletter and this decision is often based on the title […][...]

Milk and No Sugar Please Sir Richard

Milk and No Sugar Please Sir Richard I’m currently writing a new edition of my book 5 Star Service, so naturally senses become heightened and my service radar goes into overdrive. If you’ve read 5 Star Service (if not, why not?) then you’ll know I’m mainly looking for positive examples of great service. 5 Star […][...]

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