The Blog
Ideas, insights and weekly inspiration from Michael Heppell
Every week Michael shares practical ideas, stories and strategies to help you be brilliant. Subscribe to get them delivered straight to your inbox.
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Featured articles
60 Things To Do In My 60th Year
It's my 59th birthday, I’m collecting 60 ideas for experiences, challenges and adventures for my 60th year on the planet. What would you add?
Don’t plan your second half yet
Don’t plan your second half yet
Have You Ever Been Sacked?
Have You Ever Been Sacked?
All blog posts
Switching on Lights in a Power Cut
Changing habits is like switching on lights in a power cut. You know better, but you’re wired. Test this - Pause, notice, choose differently. One switch at a time.
You Don’t Have To Be On The Pitch
You Don’t Have To Be On The Pitch
When is it acceptable to be late?
When is it acceptable to be late?
Be an Editor’s Nightmare
Be an Editor’s Nightmare
Because New Year's Resolutions don’t work…
Seven gentle weekly focuses instead of New Year resolutions: small actions, honest questions, quiet kindness and enjoyment without agenda. Pick one day, do one idea, keep what fits.
Could You See The Chicken?
Could You See The Chicken?
He Walked To The South Pole
He Walked To The South Pole
How are you with names?
How are you with names?
I have a new job!
I have a new job!
Is Efficiency Overrated?
Is Efficiency Overrated?
Is it too hot?
Is it too hot?
Looking for proof or looking for truth?
Looking for proof or looking for truth?
One to Carry Forward. One to Leave Behind.
A quieter way to begin the year. Instead of resolutions and pressure, Michael explores a simple idea: choosing one thing to carry forward and one thing to leave behind. Gentle pairings, small decisions and a more realistic way to create lasting change in 2026
Practice when you don’t need it…
Practice when you don’t need it…
The £1,000 Spatula
The £1,000 Spatula
The Battle or The Win?
The Battle or The Win?
The Unspoken Problem With Success
The Unspoken Problem With Success
Use The Difficulty
Use The Difficulty
What would ‘Not-Newton Day’ look like?
What if, once a year, gravity worked in reverse? What would ‘Not-Newton Day’ look like?
What’s that word?
What’s that word?
When Trust Is Put On Trial
When Trust Is Put On Trial
Which Jeans Are You Wearing?
Which Jeans Are You Wearing?
Why We Lie To Ourselves
A look at the small lies we tell ourselves, why they feel helpful and how honesty quietly rebuilds self-trust.
Why You Catastrophise
Why You Catastrophise
You Can’t Park There
You Can’t Park There
Merry Christmas
Simple message
A letter to your future elf
A letter to your future elf
A Mouthful of Rice
A reminder that simple moments rest on unseen effort. From hand-picked rice to everyday tasks, noticing the work behind the ease helps us appreciate others and value our own contributions.
If I Had to Sum Up 2025
Sharing honest lessons on endings, kindness, roots, courage, health, creativity and quiet progress, celebrating family, coaching, walking and growth across a year.
Measure twice. Cut once.
Measure twice, cut once is not just for woodwork. A pause before action saves time, stress and mistakes.
No One Cares
No One Cares
Would You Buy an Invisible Hat?
Would You Buy an Invisible Hat?
He might have drunk Windowlene
A pink-mouthed kid, a bottle of Windolene and a lesson in overthinking. When something looks wrong do this...
25 Reasons to Be Cheerful – Autumn Edition
25 Reasons to Be Cheerful – Autumn Edition
Dogs respond better to two-syllable names
Dogs respond better to two-syllable names
How you almost took Fiona on holiday 2
A sharp reminder that knowing your lane, and staying in it, matters. A lesson in leadership, collaboration and what happens when opinions collide.
I ate a live razor clam
When was the last time you tried a food you’d never tasted before? The moment you jump into jeopardy, you remind yourself that growth, connection and possibility live on the other side of even the smallest risk.
I should be 6' 2"
I should be 6' 2"
One Year We…
One Year We…
The Empty Chair
The Empty Chair
The Power of Context
A missing word, symbol, or bit of clarity can change everything. Context shapes meaning, emotion and action. Why you should consider the context before you speak, send or pause.
Where do you get your ideas?
Where do you get your ideas?
August Off
I’m taking August off to switch off and reboot. Discover why rest isn’t wasted time, how downtime fuels sharper thinking and why a short break can bring you back fresher
Is it time to hit pause on your podcasts?
Time to pause the podcasts and let your mind breathe with this instead.
Hentitled 2
A playful peck at people who complain without contributing. This blog explores the rise of the ‘Hentitled’ and offers a cheeky nudge toward empathy, responsibility and thinking beyond yourself.
Standing on the scales… twice 2
Ever stepped on the scales twice hoping for a better result? Here's a deeper truth about progress, perception and the danger of measuring instead of doing.
What Paul Daniels taught me about confidence -2
A chance encounter with a legend, a dash of magic and an unforgettable moment that sparked a new path. This one’s about confidence, kindness and the power of five minutes.
58 lessons at 58
A joyful, honest and cheeky collection of life lessons I've learned over 58 years. Some profound. Some playful. All real. Dip in. Smile. Nod. Maybe steal one or two.
Fred Dibnah's Cameraman
Fred Dibnah's Cameraman
How one word changed everything
What if changing one word could transform how people think, feel and act? This might just change the way you speak. It could even change the way you live.
I always find a parking space - So can you
Circling the car park again? Here's how a simple mindset shift can change what you notice and what you get. It’s not magic. It’s focus, perspective and action.
One Million Seconds Ago
Time plays tricks on us. Are you stuck in 'seconds thinking' when progress needs patience?
The Cost of Yes
Saying yes can feel kind but at what cost? Explore the hidden price of people pleasing, why no is a superpower and how to protect your energy.
64% still prefer a human - but that won't last
As AI transforms customer service, the balance between bots and humans is shifting fast. Discover why trust, not just technology, will define the next era of great service.
Never Ask for ‘Honest Feedback’
You should never ask for honest feedback. It could be the worst thing to do. Discover a smarter way to grow - one sharp question at a time.
Reasons to Be Cheerful – Part 25
Inspired by Ian Dury’s 1979 classic, here’s my 2025 remix. A joyful list of life’s small delights. Now it’s your turn. What’s your reason to be cheerful?
Your job is not to annoy me
Same moment, different story. Life’s annoyances won’t stop - but your response can. Flip frustration into opportunity, reclaim control and practise seeing things through a better lens. Reframing changes everything.
The True Cost of ‘Thank You’
Billions of ‘Thank You’ emails are sent daily, costing time, energy and money. But the real cost is when gratitude goes unsaid. Say it. Mean it. Make it count.
You don’t like whisky?
Think you don’t like whisky? You might just not like the rubbish stuff. Here's a warm, personal story, about taste, patience and the life lessons hidden in a good single malt.
The Rise Of The Doer
What if the secret to success isn’t knowing more - but doing more? Discover why Doers rule the world and how imperfect action could be the key to your next breakthrough.
Ten new words to add to your vocabulary
Tired of the same old words? Discover ten new ones you didn’t know you needed — from Bragony to Flustercasting. Laugh, relat and add your own.
Don’t Talk to Pigeon Fanciers About Ferrets
Don’t Talk to Pigeon Fanciers About Ferrets
Hidden in Plain Sight
Bridget Jones, secret movie moments and missed life opportunities. This Easter, it’s not chocolate you should be hunting… it’s what’s been hiding in plain sight.
has the world gone to sh...
The world feels chaotic - tariffs, tech and turmoil. But you control your response. Build a Brilliant Belief System, protect your peace and choose curiosity over fear.
See, Smile, Say Hello Quiz
Will you get 10 out of 10 in the See, Smile, Say Hello customer service quiz?
Feel The Width
Here's a short video explaining the difference between a signed first edition of See, Smile, Say Hello and the Amazon version (out on May 1st 2025). I’ve tried to make it fun but the message is simple – feel the width!
Styling it out
How a stumble in Palma sparks a deeper truth: we all ‘style it out’ sometimes. From wrong turns to forgotten names, it’s not about perfection - it’s about confidence, recovery and keeping going.
When Coincidence Feels Like Magic
When life aligns in unexpected ways, is it coincidence -or something more? Discover the power of synchronicity, how to spot it and why it could help you reach your goals. Have you experienced one?
Tom Kerridge Food v Service
Would you rather have average food with amazing service or amazing service with average food? Tom Kerridge answers.
Finally! And Five Lessons
Newcastle’s historic win teaches five key lessons: hope, the right team, strong supporters, discipline, and celebrating success. Apply them in sport, business, and life—because winning is more than just a game.
It’s anyone who isn’t you
Everyone has customers. It’s anyone who isn’t you—staff, suppliers, even those serving you. Treat everyone like your best customer and see what happens
My easiest message
Reflecting on a brilliant year, this heartfelt message shares gratitude for your support, kindness, and engagement.
You Haven't Heard Your Favourite Song...Yet
Your best idea, innovation or opportunity is still ahead! Adopt the ‘Yeti’ mindset: add ‘yet’ to your statements. Keep moving forward, stay curious, and make 2025 your year of creativity and joy.
Why do we collect useless things
Too much stuff? It’s not just clutter - it’s energy-draining baggage. Try Free Up February: one item gone on day one, two on day two… that's 406 by month’s end. Less stuff. More clarity.
Thrill Me Then Bill Me
When prices rise, customers feel it - but what if they felt valued instead? Thrill them with memorable experiences, small surprises, and genuine care. A WeeWOW today makes the bill feel better tomorrow
Work with What You Have, Not What You’d Like
You don’t need more to do more. The key to success isn’t having endless resources—it’s being resourceful. Look around, ask for help, build partnerships, and create magic moments. Here’s how to work with what you have, not what you’d like.
When you're overwhelmed, do this
Feeling overwhelmed? When life gets hectic, a values-based Must Do List can bring clarity. Here’s how I prioritised my week (including my new book launch!). Try it and see how it transforms your focus.
The secret to cutting through the noise
In a world full of noise, the clearest, most human connections stand out. Great communication isn’t about being loud - it’s about being real. Learn how to engage, connect and be unforgettable.
The Shortcut To Connection
A simple, genuine smile can transform customer interactions, build trust and create emotional connections. Discover how the right smile at the right time boosts loyalty, improves service and elevates experiences.
Have you ever felt invisible?
Being ignored - whether in person, by email, or online - is the fastest way to lose a customer. True connection comes from noticing, acknowledging, and creating lasting memories. See, Smile, Say Hello.
How can you ♥️ your customer if you don't ♥️ yourself?
Great customer service starts from within. When you feel good about yourself, it shows in every interaction. Here's how to boost morale, lift others and deliver a bit of brilliance!
The one thing that impacts everything
Health impacts everything—make it your 2025 priority! Follow three principles: Eat Well, Think Well, Move Well. Start small: hydrate, practise gratitude, stretch, and walk. Prioritise your health now for a brighter future!”
Rick's Ripples
Emotions are contagious, and the ripple effect of your actions can influence people far beyond your immediate interactions.
Crappy Christmas Presents
Feedback can feel like an unexpected Christmas gift—sometimes thoughtful and insightful, other times like novelty socks you didn’t ask for.
Is This Cheating or Just Smart
Start new habits now and sprint ahead into 2024. Transform December with bold moves—revive a relationship, indulge in mindful luxury, or give your space a stunning refresh. Finish strong!
17 Things Real men Do
Tuesday was International Men’s Day. It’s about recognising issues that often go unnoticed, like the importance of male role models and breaking down stereotypes that limit what men - and women - can achieve. Today is a chance to challenge those ideas and promote healthier, more positive behaviours.
Are you writing off Fridays?
Maximise your productivity and end the week on a high by transforming Fridays from a wind-down day into a day full of accomplishments with these practical tips from the "Make Fridays Fab" campaign.
One Gives, One Guides - Which Are You?
Discover the difference between mentoring and coaching in Michael's insightful blog post, exploring the art of knowing when to guide and when to give practical advice to effectively support personal and professional growth.
The Difference Between an Excuse and a Reason
Discover the empowering difference between excuses and reasons, and learn how transforming excuses into actionable steps can drive you forward in life.
Are You Getting Too Much Recognition?
Discover why recognising colleagues and contributors beyond the customer-facing roles is essential for fostering a culture of appreciation and teamwork.
1,900 books - how do you choose?
On Super Thursday, when 1,900 books are launched in a single day, discover Michael's curated picks and insights on navigating your reading journey amidst an overwhelming array of choices.
Do You Make It Happen or Let It Happen?
Discover whether you're an action-taker or someone who lets things unfold naturally, and learn when it might be time to switch approaches for a more balanced and successful life.
Ai Generated Podcasts
Discover the innovative world of AI-generated podcasts as author Michael Heppell transforms his books '17' and 'Write That Book' into engaging audio conversations using Google's NotebookLM, with fictional speakers bringing the written word to life.
Why Distribution Beats Content
Discover why effective distribution beats top-notch content creation, as accessibility holds the key to success in a world swamped with information and competition.
Get back on it
Seize the mid-September opportunity to embark on a transformative 90-day journey towards achieving your goals, and finish the year on a triumphant note.
John Logie Baird didn’t invent television!
This blog post debunks the common myth that John Logie Baird invented television, crediting the true innovation to 15-year-old farm boy Philo Farnsworth, who conceived the idea in a field and passionately pursued it to revolutionize the world.
Was this why 84 people unsubscribed?
This blog post explores why 84 subscribers may have unsubscribed after Michael Heppell's newsletters, written entirely by AI in August, lacked the human warmth and engaging stories typically present in his content.
Break, Breathe and Boost as AI takes over
Discover the importance of taking a quality break as our blog post explores an August experiment where AI-crafted newsletters keep you inspired while the author recharges, revealing the balance between rest and creativity.
My 500,000 hours moment
Celebrate the incredible milestone of living 500,000 hours with reflections on life's precious moments, achievements, and inspirations to make every hour count.
The Road Less Travelled
Explore the remarkable transformation of Sweden's road switch in 1967, famously known as Dagen H, which despite initial resistance, led to safer roads and serves as a compelling lesson in embracing change for long-term benefits.
The Brilliance of Buffers
Discover the brilliance of buffers—from train safety innovations by John Baillie to enhancing personal productivity and wellbeing by creating time, emotional, resource, and clutter buffers in your daily life.
How I'm Voting
In this blog post, Michael shares ten core values he treasures and would 'vote' for daily, inviting readers to reflect on the principles they hold dear ahead of the UK General Election.
What Happens When You’re Thrice as Good?
Explore how being thrice as good by working smarter and focusing on efficiency can unlock exponential growth and remarkable opportunities in personal and professional realms.
Can you be AI’d?
Dive into the captivating journey of "Can we AI Michael?" as Michael explores the thrilling and daunting process of being transformed by AI technology.
Are You Being Hefted?
Explore how the ancient farming technique of hefting parallels our own lives, encouraging us to step out of our comfort zones and seize abundant opportunities just beyond our familiar confines.
If you do what's easy
This blog post explores the balance between taking on life's challenges for growth versus prioritising self-care and efficiency, suggesting that while confronting difficulties can lead to rewards, it's essential to strategically manage efforts and rest to maintain overall well-being.
Where Would You Like to Be?
Explore the diverse roles behind the scenes of filmmaking and the importance of loving what you do in Michael's insightful reflection on career satisfaction.
Can I Give You Some Feedback?
Discover why feedback is crucial for personal growth and customer satisfaction, and learn how to embrace it effectively with these practical strategies.
Oddorable – the thin line between freaky and quirky
Explore the charmingly peculiar tale of a Croydon wizard embracing authenticity with a magical Oyster card wand, navigating the delicate balance between standing out and fitting in.
Remember when...
Reflecting on the evolution from texting to voice notes, this blog post fondly recalls the charm of traditional handwritten cards amidst the rise of modern communication trends.
Bank Holidays... Again
Celebrate May bank holidays by appreciating hardworking individuals worldwide, from coal miners to hotel housekeepers, on International Workers' Day.
Loving Learning
Explore the inspiring leadership conferences across the UK, from trailblazers in Shrewsbury to entrepreneurial energy in Liverpool and engaged audiences in Newcastle, and reflect on what you're learning out of passion, not obligation.
The deception of decision
Discover how overcoming self-deception by taking immediate action after making decisions can enhance personal growth and prevent stagnation.
The tell-tale signs you’ve taken on too much
Discover the unmistakable signs of overcommitment and learn practical, effective strategies like saying 'No', creating a 'Must Do' list, and delegating tasks to regain control of your time and enhance your wellbeing.
The 4 Sets
Discover the four essential sets—mindset, toolset, skillset, and peopleset—that form the foundation of personal success and accelerate your journey to achieving your goals.
Are you superstitious?
Explore the fascinating world of superstitions and discover how they blend cultural tradition with psychological needs in this thought-provoking blog post, while considering what truly anchors you in an unpredictable world.
Not a flat white
During a visit to East Newcastle's Heaton Park, the author encounters a disappointing flat white in the park's café, prompting reflections on the importance of addressing silent customer dissatisfaction and striving for excellent service, as discussed in their book "5 Star Service."
Positively Influencing 1,000,000 Lives
Discover how setting a clear vision to positively influence one million lives transformed a struggling business into a brilliant success, and learn how you can create and stick to your own vision for remarkable personal growth.
Is there anything worse?
Explore the unexpected disruptions of live broadcasts and the humorous reality of missing garden bin collections in this engaging blog post by Michael, highlighting the importance of keeping perspective.
February 29th and I had to
Learn intriguing leap year facts, including the historical roots of February 29th, rare leap day birthdays, and the unique occurrence of leap years skipping every century in the Gregorian calendar, while pondering how to make the most of every day.
Why you're definitely above average
Explore how 'illusory superiority' and 'illusory inferiority' can positively impact self-belief and personal growth, and discover why recognising and challenging these biases can make you feel above average in many areas of life.
Steve Wright and Me
Reflecting on an unforgettable transition from a roofing career to being a guest on Steve Wright's iconic radio show, this blog post fondly remembers the legendary broadcaster's kindness, professionalism, and humour during a memorable 2012 interview.
If you think education is expensive, try...
Explore the lifelong benefits of embracing curiosity and continuous learning, as highlighted in this blog post, and discover why prioritising your education can profoundly enrich your life.
Social Shocker
Discover why social media isn't the ultimate platform for success and learn to appreciate what you have in this insightful and candid blog post by Michael.
Do you PP?
Discover the challenges of being a people pleaser and explore how shifting your focus to bringing joy to yourself can lead to a more fulfilling life.
Do you get nervous
Discover how stage nerves can evolve into excitement and learn practical strategies to transform your own fear into confidence, as Michael shares insights from his new programme for writers, "Over The Line."
Self-driving cars are about to do this…
Discover the transformative impact of self-driving cars as they not only navigate our roads autonomously but also communicate with each other to enhance traffic flow and safety, drawing parallels to the power of collective intelligence found in bee colonies.
Sharpen Your Life
Discover how embracing shortcuts and leveraging others' expertise can sharpen your personal development journey just like a premium knife sharpener effortlessly refines your blades.
My easiest message
In Michael's heartwarming blog post, he shares a heartfelt message to wish you and your loved ones a joyous and merry Christmas, accompanied by a short festive video for you to enjoy.
What were you doing?
Reflecting on December 14th, 1984, this nostalgic blog post lovingly recounts the simplicity and joy of life during the '80s, highlighted by personal milestones and cultural moments, inviting readers to share their own cherished memories from the era.
Tiny Triggers
Discover how to manage everyday annoyances with humour and perspective in Michael's insightful blog post on Tiny Triggers.
What's your thing?
Discover the inspiring journey of Jeremy Harper as he entered the Guinness Book of Records by counting aloud to one million and raised thousands for charity, proving that everyone can achieve their 'one million' one step at a time.
All about 17
Explore the fascinating world of the number 17, from its prime status to its cultural and historical significance, in this engaging and informative blog post.
I wish I’d recorded that…
Discover the importance of capturing life's moments, from spontaneous ideas during meetings to cherished memories and reflections, in this insightful blog post by Michael Heppell.
You don't become better by accident
Achieving success is no accident but rather the result of intentional effort and learning from others, with live learning events offering an immersive and invaluable opportunity to gain insights from successful individuals eager to share their knowledge.
Don't fall in love
Explore the story of the Ford Edsel's failure to understand when to let go of an unviable dream, balanced with examples of perseverance paying off, in this insightful blog post.
No one cares
Discover a valuable life lesson on embracing mistakes and moving on in Michael Heppell's engaging reflection on a newsletter blunder, with insights from readers who remind us that 'No one cares' about the little things.
Climbing Gangkhar Puensum
Discover why Gangkhar Puensum, the highest unclimbed mountain in the world, remains a unique and unconquered challenge compared to the widely ascended Mount Everest.
Finding Peace
In a world filled with conflict, the blog post "Finding Peace" by Michael explores the importance of introspection and sharing peace and love with others to enhance mental well-being and foster harmony in our lives.
This week I'm 25
This month, to celebrate the 25th anniversary of Michael Heppell Ltd, founder Michael Heppell shares 25 invaluable business insights, available on his social media platforms with the hashtag #MH25.
Are you an overthinker?
Discover effective strategies to overcome overthinking and focus on what truly matters, as outlined in Michael's insightful blog post, "Are you an overthinker?" which delves into common scenarios and offers practical advice for a more positive mindset.
Why some lists are bad
Discover why some lists are bad and how pausing can enhance mindful living in this insightful blog post.
Still The Sage
Yesterday, Gateshead's iconic music venue, The Sage, was controversially renamed The Glasshouse International Centre for Music, sparking comparisons to other famous name changes like Marathon to Snickers.
Good things come to those who...
Good things come to those who take action and invest in hard work, unleashing creativity, personal growth, and a sense of accomplishment.
The Yawning Void of AI
The blog post explores the current disillusionment with AI discussions, emphasizing the need to refocus on AI's potential for creativity and innovation amidst an echo chamber of clichéd buzzwords.
Reconnecting
Reconnect with the important aspects of your life by reaching out to old friends, revisiting cherished hobbies, or rekindling lost passions as inspired by personal reflections on friendship and the power of reconnection.
The cost of everything
Discover the hidden costs of everyday choices beyond finances, from time and energy to personal values, and explore how these decisions shape your life in this insightful blog post by Michael Heppell.
How one word doubled profits
Discover how a simple marketing tweak in the 1950s saw Procter & Gamble double their shampoo profits, sparking a reflection on consumer habits and the ways we often buy more than we truly need.
Getting Back In The Saddle
Discover the stages of quitting and find 17 innovative ways to get back in the saddle to achieve your goals.
I'm blue
Discover the exciting new limited edition release of '17 blue,' a collector's item featuring enhanced content and unique design—available now for order with exclusive bonuses.
A story about standards
Explore how Patek Philippe's commitment to maintaining high standards and quality over speed sets them apart in the watchmaking industry, even amidst growing demand.
Stressed or Blessed?
Discover how to transform stress into a sense of gratitude with the blog post "Stressed or Blessed?", exploring the 'Dual Nature' of challenges, and learn techniques like practising daily gratitude to help you feel blessed even in stressful situations.
Do your words need medicine?
Discover the power of dictation and elevate your writing with these seven transformative tips to give your words the perfect medicinal boost for clarity and impact.
Are you filling potholes?
Discover the challenges of temporary versus permanent pothole repairs on rural lanes and reflect on whether it's time for a durable solution.
If you care... share
Join an inspiring journey of knowledge-sharing with 17 speakers from the DAY17 event, where laughter, insightful presentations, and the importance of soft skills were at the forefront, and explore replays online to learn and connect with like-minded individuals.
Is it ok to feel pride?
Feeling pride is a natural emotion that can inspire and empower when grounded in genuine achievement, as explored through personal experiences at a Sam Fender concert and a keynote speech at a graduation, highlighting the balance between confidence and humility.
Standing on the scales... twice
After indulging while travelling, a humorous scale encounter reminds us that true progress comes from consistent effort, not just shifting measurements.
Slow Puncture
Address the slow punctures in your life before they become urgent problems, by identifying what you should fix now rather than pushing it off for later.
Your life’s like whisky
Explore how the complexities of life mirror the rich diversity, maturation, and subtle nuances of whisky, and join the conversation on embracing life's unique blend of experiences.
Who was the last interesting person you met?
Discover how to meet genuinely interesting people by enhancing your environment, embracing diversity, volunteering, and showing interest in others, as these simple strategies can significantly improve your networking success and lead to more stimulating connections.
The Risk of 5 Star Service
Achieving five-star customer service can lead to unexpected challenges, requiring organisations to adeptly manage increased scrutiny, investment, team dynamics, speed, and value clashes.
The most translated document in the world is..?
Discover why the *Universal Declaration of Human Rights*, crafted by the United Nations in 1948, is the world's most translated document, continuing to resonate profoundly today as a vital testament to global human rights.
Learning is boring
Discover how to transform dull learning into exciting and impactful experiences with short, engaging sessions at the upcoming DAY17 event on 17th June, featuring inspiring speakers like Neil Mullarkey and Will Polston.
Why we blame
Discover the underlying reasons for blaming others and learn effective strategies for fostering self-awareness and accountability in your communications.
The difference between confidence and arrogance?
Discover the key difference between confidence and arrogance, rooted in intent, and learn how to ensure you come across as confident rather than arrogant.
Best ever creativity quote
The blog post explores the essence of creativity as the act of capturing ideas and emphasizes the importance of consistently exercising and managing this skill, drawing insights from Jax Jones' perspective and the author's personal experiences in the creative industry.
Bore off Hyundai
Korean car manufacturer Hyundai's new advertising campaign attempts to teach Brits the correct pronunciation of 'Hyundai', but the effort may not change British habits, highlighting the joy of linguistic diversity.
Lost an hour?
This weekend, as the clocks go forward, embrace the opportunity to reframe your mindset with positive language shifts like "gained light nights" and discover the impact a single word can have on energy and engagement.
Previously on 24
Explore how the TV series "24" inspires effective communication and discover an upcoming webinar "See Smile Say Hello" aimed at enhancing customer service for entrepreneurs and small business professionals.
What’s happening to customer service?
Discover how a beautifully refurbished hotel with a neglected staff training budget led to a disappointing customer service experience involving a nearly empty bottle of Prosecco.
How to lose well
Discover the art of losing gracefully as Newcastle fans demonstrate in their spirited journey to the Carabao Cup Final in London.
When you find your passion
Discover the transformative power of passion through a behind-the-scenes tour at The Alnwick Garden's pump room, where Dean's enthusiasm turns a lesson in water distribution engineering into an unforgettable experience.
What you learn from the Brit Awards
Discover the highlights and insights from the Brit Awards, including standout red carpet moments, the challenges of hosting, memorable acceptance speeches, evolving music opinions, and the unsung heroes behind the scenes, as we reflect on recognition and excellence.
Knowledge and Wisdom
Discover how the journey from acquiring knowledge to applying it leads to true wisdom and success in this insightful blog post, and feel free to share your thoughts in the comments.
Do It Yourself
Transform your home improvement skills and boost your confidence with this DIY self-help guide, as one dad discovers during a productive weekend of tasks at his daughter's flat.
Decision-making made easy
Discover how mastering decision-making, from gathering information to trusting your intuition, can enhance your life and align with your personal goals.
Fraught with friction
Enhance your customer service by eliminating friction and providing a seamless experience, as friction is the top annoyance that may drive customers to seek smoother alternatives.
A robot wrote this
Explore how artificial intelligence is transforming writing in this engaging blog post that features a head-to-head challenge between human and AI-authored 'Five Ways to Be More Confident in 2023' lists, where readers can vote for their favourite and discover the surprising results.
Curate Your Life
Discover how to curate your life in 2023 by focusing on the best experiences and opportunities, as shared by DJ Fat Tony and Michael Heppell, author of a new book and keynote speaker at the Alnwick Story Fest Book Festival.
My Easiest Message
Celebrate the festive season with gratitude and exciting plans for 2023, including a new book and online programme, while joining the How to Be Brilliant community to share your messages of joy.
How many ways can you love someone?
Explore the myriad ways to express love, from small gestures to profound connections, and discover the eight types of love identified by Cosmopolitan in this engaging blog post.
Levelwhelm
Discover how to achieve a balanced state of 'Levelwhelm' this season with four simple strategies to manage overwhelming and underwhelming moments effectively.
You can't run a marathon in an hour
Embrace the festive season without overwhelm by taking small, positive steps every day, prioritising self-care, and connecting with supportive communities for a stress-free December.
Too much choice
In his latest blog post, Michael Heppell highlights the value of simplicity by offering three exclusive Black Friday deals, including a significant discount on joining his private membership group TEAM17 for just £17.
The Opportunity Clock
Unlock your potential with the Opportunity Clock by embracing both the motivation to move towards holding your published book and away from the regret of missed chances—join the final Write That Book Masterclass today.
A rare phenomenon is taking place
Eddie Howe's leadership has transformed Newcastle United into a top-tier team by fostering strong teamwork and passion, proving that money alone can't buy success.
Which camp are you in?
Explore which camp you belong to in the inspiring journey of writing a book and join the ambition of helping 1,000 people achieve their publishing dreams.
It's going well. So... Stop!
Discover the surprising strategy to avoid self-sabotage by understanding why sometimes slowing down and enjoying the journey, even when things are going well, might be more beneficial than pushing for constant growth, as highlighted in a recent TEAM17 Stream hosted by Michael Heppell.
Lost & Found
Discover how to rediscover lost passions and achieve your writing dreams with Michael's Write That Book Challenge, designed to help you find motivation and publish your book.
There's much more to this
Explore the transformative power of a gratitude list in training your brain to focus on positive aspects of life, enhancing your ability to evoke positive emotions when needed.
When to clean tables
Discover the best time to clean airplane tables for optimal customer satisfaction—learn why doing it both before and after use offers exceptional service without much cost.
Coming Together
Discover the power of connection as diverse groups unite through challenging times, fostering community and support, and learn how you can engage and thrive together with Michael Heppell's online and offline networks.
The Excitement of Encyclopaedias
Before Google existed, the family encyclopaedia offered a magical journey of discovery, inviting readers to explore more than just facts in its captivating, alphabetically-arranged pages.
Get Bitter or Get Better
In a world where it's easy to be triggered and harbour bitterness, this blog post explores the importance of choosing self-improvement and offers insights into managing personal triggers effectively.
You Only See It When You Stop
Discover the unexpected wonders around you by slowing down and observing beyond your usual perspective, as emphasised in this insightful blog post about mindfulness and hidden surprises in everyday life.
3 Deadly Words
Discover how replacing procrastination with immediate action can transform your daily life by swapping the phrase 'In a minute' with 'Do it now' for greater productivity and better relationships.
Is it still summer?
In the UK, while parents humorously grapple with prolonged summer holidays, school preparations, and weather changes, delighting in both warmth and seasonal predictions, the spirit of embracing summer remains strong.
Play the part
Discover the empowering journey of embracing your unique role in life and finding fulfilment in playing the part you were meant to, as highlighted in this inspiring blog post.
Two types of error
Discover the power of checklists to avoid errors of ignorance and ineptitude, ensuring stress-free holidays and efficient daily routines, as highlighted in Michael's blog inspired by Atul Gawande's "The Checklist Manifesto".
Why we exaggerate
Discover the reasons behind our tendency to exaggerate and how it influences our sense of worth, social belonging, and identity in this engaging blog post.
The eyes have it
This blog post celebrates the astonishing capabilities of human senses, highlighting their superiority over technology in capturing life's vivid experiences like sunsets and aromas, and invites readers to share their own sensory anecdotes.
Think you’re better than air conditioning?
Discover simple ways to recharge your energy without air conditioning, from quiet wakefulness to mindful walking, and explore more in our latest blog post.
Three Routes To Mastery
Discover the paths to achieving mastery through natural talent, dedicated practice, and effective coaching, while exploring how these elements can enhance your personal growth.
Words Change Worlds
Discover how the transformative power of writing changed my life, leading me from self-doubt to becoming an internationally bestselling author, and join my webinar to learn how you too can harness the impact of words.
The Biggest DIY Mistake
The biggest DIY mistake mirrors personal development errors, where improving only one area, like redecorating a hallway, leaves untouched fundamental aspects similar to ignoring core personal growth, highlighting the need for a great coach to address both.
124 didn't, but over 5000 did.
Discover how to shift your focus from negative news and embrace positivity with insights from the recent Not Just Travel conference, where over 5,000 flights continued as planned despite headlines highlighting 124 cancellations.
Cooking for 24
At a Jubilee party, I cooked a fantastic barbecue for 24 guests, but the real hero was Mrs Hepp, whose behind-the-scenes efforts deserved all the recognition, highlighting the importance of acknowledging those who support us.
What is the best?
Explore how the concept of 'the best' varies across different contexts, from music and books to team dynamics and marketing, while offering insights on achieving excellence and inviting readers to share their own 'bests' for a chance to win a copy of "Flip It – How to Get the Best Out of Everything".
70 Years in the Same Job
Explore the remarkable commitment of Queen Elizabeth II's 70-year reign and find out how you can celebrate the Platinum Jubilee with exclusive offers and reflections on personal dedication.
What's Happened to Hospitalty?
The blog post "What's Happened to Hospitality?" highlights the staffing crisis affecting the hospitality industry, urging empathy and understanding towards overburdened front-line workers during these challenging times.
Expect Your Fun To Be Taken Seriously
Discover how taking your fun seriously and planning ahead can lead to memorable experiences, as explored by Michael Heppell in his latest blog post.
I'd Rather
Explore personal preferences in this reflective blog post, where Michael shares thought-provoking comparisons of what he would rather experience, from being a leader to trying something new, inviting readers to ponder their own choices.
Do You Lick Plates?
Explore the intriguing question of whether licking plates, collecting hotel pencils, and using coupons are acts of frugality or simply getting the best value for your money in Michael's engaging blog post.
Windswept And Interesting
Discover the essence of being "windswept and interesting" through authentic self-expression, inspired by Billy Connolly's insightful autobiography and a personal journey of finding joy in doing what you love.
Don't Give Easter Eggs
This Easter, swap overpriced chocolate eggs for thoughtful and memorable books, supporting authors and local bookshops while leaving a lasting impression.
What Happened To 5 Star Service?
Explore the decline of five-star customer service and discover how businesses can stand out by delivering exceptional experiences in a world where quality is often overlooked.
If No One Gives You A Medal
Design your own success and cultivate self-recognition daily, inspired by Billy Connolly's empowering advice in his autobiography "Windswept and Interesting."
I'm In Love
Discover the joy of 'book love' and join the Write That Book Challenge this April to turn your dream of writing into a reality, as explored in Michael Heppell's latest blog post.
My First Day
Embrace the discomfort of first days, from new schools to starting a business, as these experiences offer growth and excitement despite initial challenges—share your memorable first-day stories in the comments below!
I wish
Explore how shifting focus from wistful "I wish" thoughts to celebrating personal strengths can lead to lasting happiness and appreciation in your daily life.
What's wrong with World Book Day
World Book Day is criticised for prioritising costumes over books, but its promotion of reading deserves full support, encouraging programmes like 'Write That Book' to inspire new authors.
What does the Ukraine crisis mean to me?
Explore how the Ukraine crisis personally affects you, emphasizing the importance of mindful thinking, understanding global perspectives, and focusing on your circle of influence during these challenging times.
Pick a card
Discover how the 'Pick a card' principle of blending familiarity with surprise can enhance everything from magic tricks to coaching writers in this engaging blog post by Michael.
Less Than 4 Seconds
Discover inspiring ways to make a positive impact in just four seconds, inspired by Yusheng Du's record-breaking Rubik's Cube feat.
Two years ago today
Reflecting on the last two extraordinary years and anticipating transformative change ahead, this blog encourages embracing readiness and brilliance, inviting readers to share their thoughts and join a positive community.
The key to brand loyalty
Trust is the cornerstone of brand loyalty, as demonstrated by the confidence consumers place in companies like Amazon even when things go awry, highlighting the importance of building and maintaining customer trust to foster lasting relationships.
You have bad breath
Discover effective strategies for addressing sensitive issues like halitosis or body odour with empathy and honesty in this insightful blog post.
How to wipe out negativity
Discover effective ways to eliminate negativity from your life by replacing it with positivity through uplifting music, encouraging reads, inspirational videos, engaging podcasts, supportive friends, and positive social media experiences.
22 Ways To Make Your 2022 a Brill One
Discover 22 inspiring ways to make 2022 a brilliant year, from embracing silence and reading more to building momentum and connecting with old friends.
Merry Christmas
Wishing everyone a Merry Christmas and a peaceful holiday season, with support and encouragement for whatever you face, as we look forward to a brilliant 2022 together.
Is Comparison the Thief of Joy?
The blog post "Is Comparison the Thief of Joy?" explores the idea that while comparing yourself to others can diminish happiness, it can also be transformed into a positive force by inspiring personal growth and fostering gratitude for one's own life.
What Will Did
Discover how Will Smith's relentless dedication to outworking others and strategic self-promotion propelled him to become one of the world's biggest movie stars, as revealed in his fascinating autobiography.
Why Windmills Work
Discover why windmills must face the wind to harness energy and gain strength in this insightful blog post by Michael, where the importance of meeting challenges head-on is paralleled with the joys of grandparenting and creative play.
Embracing Bored
Discover the power of embracing boredom and slowing down in Michael's latest blog post, where he learns to find joy and creativity in the art of doing nothing.
It's all about you
Discover why embracing your unique human touch in every interaction is key to making meaningful connections and leaving a lasting impression, as explored in "It's All About You" by Michael.
Why You Can
Discover how adopting a positive mindset and language can transform 'can't' into 'can', empowering you to achieve your goals with actionable steps.
If Einstein Had Google
Explore how Albert Einstein might balance his genius with modern technology like Google, while reflecting on the art of thinking independently before resorting to online searches.
Nigel Pinner's Enormous Ears
Discover the power of captivating book titles with Michael Heppell's "Write That Book Pop Up and Challenge," where over 1,000 participants share creative ideas to transform good books into best-sellers, including intriguing titles like "Nigel Pinner's Enormous Ears."
What are excuses?
This blog post explores the nature of excuses, or "invented reasons," highlighting how they allow us to defend our behaviour and avoid responsibility, while encouraging readers to stop postponing action and start taking responsibility for their tasks.
No Facebook
The blog post humorously reflects on the massive impact of the 2021 Facebook, Instagram, and WhatsApp outage, highlighting the global disruption it caused to communication, banking, and businesses while emphasising the importance of appreciating the convenience we often take for granted.
Just One Touch
Join Michael for insights on exceptional service and teamwork from a memorable weekend in Cartmel, featuring an unforgettable dining experience at L’Enclume in the Lake District.
It's Easier With The Who
Discover the vital role of the ‘who’ in achieving your goals and explore TEAM17, a community for those eager to help and be helped, by joining the reopening of this dynamic support network.
What's brilliant about VHS
Relive the nostalgic charm of VHS tapes and their unique viewing experience, as highlighted in this delightful blog post, while discovering the benefits of engaging with TEAM17, a dynamic community focused on personal growth and making a positive impact.
One Of Us
In this engaging blog post, Michael shares his inspiring encounter with Carl Holmes, a like-minded individual who impressively pre-empted their development meeting by building a project app in advance, embodying the spirit of TEAM17's 'One of Us' ethos.
Doing Their Best
The Rat Inn, like many in the hospitality and retail sectors, is facing staff shortages leading to extended wait times and closures, but showing patience and understanding as customers can help ease the stress on those working hard to provide the best service possible.
Idea translator required
Discover the intriguing and whimsical notes jotted by Michael during late-night inspiration and share your interpretations for a chance to win his book, "Brilliant Life."
Push or Pull
Discover how finding your true motivation can transform exercise from a chore to a joy, and why attracting your goals is more effective than pushing, in this insightful blog post by Michael, as TEAM17 prepares to welcome new members this September.
Are You Ready For An Awesome August
Discover how to transform August from a 'pause month' into an 'Awesome August' with engaging daily activities from the "How to Be Brilliant" Facebook Group and make the conscious choice to thrive before September hits.
17 Ways to Make Decisions
Discover 17 proven strategies to enhance your decision-making skills, an essential trait of brilliant individuals, shared by expert Michael after 30 years of studying highly successful people.
It's Too Hot. Really?
Readers in the UK have experienced a mini heatwave, sparking debates about accepting uncontrollable weather changes as part of life's unpredictable beauty.
Having one in the bag
Having 'one in the bag' can reduce stress and enhance productivity, whether it's preparing newsletter content in advance or simply planning ahead with everyday tasks like meal prepping and scheduling, according to Michael.
The difficult second album
The challenge faced by bands in replicating the success of their debut album lies in the intense pressure to quickly produce hits that took years of refinement, highlighting the importance of embracing risk and experimentation to grow as artists.
One of the hardest things to do
Discover the art of impactful writing with the Write That Book Masterclass, teaching authors how to balance length and engagement without being either too verbose or too sparing.
What made me cry last night
In an emotional live broadcast to the Write That Book Pop-Up Group, Michael reflects on the inspiring journey of first-time author Richard Thomas, whose beautifully produced book, "Memories from The End of the Line," brought tears to his eyes and highlighted the power of believing in someone's passion.
I've set a scary goal
Join the "Write That Book" challenge to achieve your writing dreams alongside 1,000 people aiming to write 1,000 books in just 1,000 days, starting with free registration for the Pop-Up group on June 1st and Challenge on June 7th.
Standing out with a frying pan
Discover how a creative twist with a frying pan turned a tennis professional into the centre of attention at a resort, attracting a crowd eager for his unique challenge and leaving him fully booked for private lessons.
Could 2021 be the WORST year for British Hospitality?
In 2021, British hospitality faces the dual challenge of capitalising on the domestic holiday boom to attract lifetime customers while resisting the temptation to inflate prices excessively.
The Joy of Rationing
Explore the nostalgic joy and unexpected benefits of rationing sweets, screen time, and complaints in modern life, as inspired by wartime stories from the author's family.
Put Less In - Take More Out
Discover how embracing the 'less is more' philosophy can transform your life by reducing negativity and self-focus, ultimately increasing positivity and personal growth.
Leave the raft
The blog post "Leave the Raft" emphasises the importance of applying learned knowledge and letting go of unhelpful experiences, inspired by Buddha’s parable of The Raft.
There's No New Normal
Embrace the ever-changing nature of life and let go of the elusive concept of 'normal', as unusual times are here to stay, according to this insightful blog post by Michael Heppell.
Missed It
Discover how taking a break from routine tasks, like missing a weekly newsletter due to life's busy moments, can lead to mindful decision-making about what truly matters to you.
Delayed Gratification
In her inspiring blog post on delayed gratification, Claire shares her journey of planting various seeds daily for 90 days, demonstrating how dedication to long-term goals like gardening, saving, fitness, and personal growth can lead to rewarding outcomes, while encouraging readers to join TEAM17’s 17-day challenge for support and accountability.
Yoga isn't culture
The blog post "Yoga isn't culture" discusses the misconception that offering perks like yoga classes defines company culture, emphasising that true culture stems from behaviours that align with a business's core values, as exemplified by Amazon's cost-saving initiatives and the charitable contributions at Red Carnation Hotels and Vanarama.
I thought you would be taller
Discover the humorous tale of a keynote speaker who was met with unexpected remarks about his height, highlighting the pitfalls of expectations and the importance of delivering brilliance in any situation.
Seth Says
Discover how Seth’s Blog inspires daily reflection and insight, featuring at this year’s Business Excellence Forum alongside renowned speakers.
I get to go to work
Discover the power of positive language shifts, such as transforming "have to" into "get to," and see how it can enhance joy and motivation in everyday tasks.
The spark is the start
Discover how to ignite your creativity and spark new ideas by tuning into Brilliant People Live, an inspiring online chat show featuring insightful guests, books, and diverse sources of knowledge, all helping you to be brilliant!
We Are One
Celebrate the one-year anniversary of the vibrant "How to Be Brilliant" Facebook Group, a diverse community united by the powerful message "We Are One", as we strive to support, learn, and grow together.
Jeff's Shirts
Join Jeff Caplan on LinkedIn and the How to Be Brilliant Facebook group for a daily burst of colour and positivity throughout February as he shares vibrant shirt photos to brighten the gloomy days.
5 Instant Destressors and No Mention of Meditation
Discover five quick and unconventional ways to relieve stress without meditation, including counting, decision-making reduction, physical hand exercises, hydration, and creative brain dumping.
Why Routine Rocks
Discover how establishing a routine can significantly reduce stress and boost productivity by minimising decision fatigue, creating structure, and fostering good habits, as supported by research from Tel Aviv University.
Im Late
Embrace being late and find your own 'enough' as we adapt to changing priorities, focusing on safety and personal contentment during challenging times.
A Year In Numbers
Discover the highlights of this year in numbers with Michael Heppell's blog post, showcasing achievements like 5,400 minutes of LIVE broadcasts, 27 people interviewed for TEAM 17, and over 50,000 social media interactions, along with insights into his coaching sessions and publications by members of the Write That Book Masterclass.
Laurie and the Lorry
A lorry unexpectedly crashed through our garden wall, but I remained calm knowing that Laurie Lambeth, an expert dry stone waller and a genuinely nice bloke, could restore it with his incredible craftmanship.
Fit Your Own Mask First
Join Michael Heppell and Christine for the empowering "Fit Your Own Mask First" webinar, offering essential self-care tools to navigate challenging times, and discover more about their workshops and support resources.
A little known fact about the village people
Discover the surprising history of The Village People, where frequent member replacements highlight the importance of building a personal brand, as detailed in Michael Heppell's energetic blog post.
What Authors Need To Know About 2021
In the rapidly evolving world of publishing, where digital trends and innovative marketing strategies are reshaping the industry, authors need to stay informed to harness new opportunities, as highlighted in Michael's upcoming free webinar, "The 4 Keys EVERY New Author Should Know To Publish In 2021."
What will you be remembered for?
Join Michael Heppell's "Write That Book" challenge to overcome the regret of not pursuing your writing dreams and create a lasting legacy with guidance and resources to help you get started and succeed.
Death by 1000 cuts
Discover how seemingly minor, unaddressed issues can lead to significant downfalls in businesses and personal life, as explored in this engaging blog post on the concept of "death by a thousand cuts," while also getting a sneak peek into the upcoming "Write That Book" event in November.
Have you been stating the obvious
As the nights draw in and challenges mount, this blog post encourages finding positivity in the small joys of autumn and offers support through the "How to Be Brilliant" Facebook group.
Take your shoes off
Incorporating the simple act of taking your shoes off when visiting a customer's home can significantly enhance customer service by building an emotional connection, as suggested in a recent 5 Star Service webinar for estate agents.
When it all goes belly up
Launching TEAM 17 University faced delays due to technical issues with Kajabi, but resilience and optimism have prevailed, ensuring the successful launch of this innovative programme.
Dealing with the second spike
Learn how to effectively navigate and prepare for a second wave with proactive strategies and supportive networks, and discover the transformative opportunities available through Michael Heppell's TEAM 17 initiative.
Worrier or Warrior
Discover the transformative journey from being a worrier to becoming a warrior, as explored in Michael Heppell's blog post, highlighting the mindset shift from defence to proactive action.
On Repeat
Explore the importance of consistency in achieving success across various aspects of life, as highlighted in Michael Heppell's latest thought-provoking blog post.
Is Perfect Overrated
The blog post, "Is Perfect Overrated," explores the idea that prioritising completion over perfection can be more beneficial in many situations, with insights from Paul Mort emphasizing the value of getting things done rather than striving for flawlessness.
Nothing Done
Feeling overwhelmed without achieving much, I realised the importance of effectiveness over busyness, committed to completing a minimum of two tasks daily, and utilised the impactful $100,000 Idea productivity tool from my book, "How to Save an Hour Every Day," to regain focus.
Why you don't want feedback
Discover why distinguishing between feedback and opinion is crucial for personal growth, as illustrated through the experiences of a book author and online course creator.
We saw 100 piglets
Discover how asking engaging questions, like "What was the best thing about today?" can turn mundane conversations into lively discussions, as demonstrated by a talk-starting encounter featuring 100 piglets.
I can't
Explore the reasons behind our frequent use of "can't" statements and consider the value of focusing on what we "can" achieve instead.
If you're not a kind person
Discover the transformative power of kindness and embrace the challenge to continually be more compassionate in your daily life.
A Question
Discover how to craft engaging email subject headings and share your favourites to win a copy of "Flip It", while learning about Michael Heppell's new book that's almost sold out.
My First New Book For 8 Years
Discover "17 - The Little Way to Get a Lot Done," the first new book in 8 years by Michael Heppell, packed with life and work hacks, available in a limited edition of 999 signed hardbacks, and featuring an exclusive audio download bonus.
The Big Think
Discover the transformative power of deep thinking with "The Big Think," a 17-minute global event designed to encourage uninterrupted reflection and mindfulness, happening this Sunday at 17:00 via Zoom or Facebook Live.
The Biggest Hump
Celebrate Hump-Year-Day as we reach the midpoint of 2020 and join Michael's 17 Day Pop-Up Project for inspiration and positivity to make the rest of the year exceptional!
The Dalai Lama said this ....
Unlock life-changing benefits through meditation with the Dalai Lama's guidance, and take advantage of a limited-time offer to access the White Island relaxation programme for just £14.99 using the coupon 'RELAX50' before the price increase.
I was embarrassed
Stepping out of my comfort zone in my mid-40s by joining a yoga class taught me the importance of embracing embarrassment to improve skills and confidence, and I challenge you to do the same.
The Impossible Jigsaw
In "The Impossible Jigsaw," the author humorously recounts the challenges of completing a fiendish, incomplete CCTV-themed jigsaw puzzle during lockdown without the box lid, ultimately highlighting the necessity of having the right resources to tackle any task.
Who moved my....
Discover how to navigate the three transformative phases of change with compassion and adaptability, as you transition from initial panic to embracing new ways of working, ultimately carving out a new normal.
When £0 is still too much
In this blog post, the author reflects on receiving a complaint from a member of his free 'Write That Book' pop-up group, highlighting his lessons on managing expectations and taking responsibility, while inviting readers to join a follow-up webinar for aspiring authors.
Are you having crazy dreams too?
Discover how documenting daily experiences can help calm your chaotic dreams, alongside insights into thriving through lockdown, creative achievements, and the launch of the engaging "Write That Book" challenge in this fascinating blog post.
Thought transference now proven
Discover the power of thought transference and learn how to share your own ideas by writing a book with the 'Write That Book' group, now welcoming new members for a unique opportunity to unleash your creativity and publish your thoughts.
Stop The Routine
Break free from the monotony of lockdown routines and embrace creativity with new activities to keep life exciting and dynamic.
There is no normal
Discover how to embrace change and create your own "new normal" with simple lifestyle shifts in this engaging blog post.
Flip It, Kelly Hoppen and Love
Discover how Michael Heppell's book "*Flip It*" is inspiring positivity during challenging times, with endorsements from Chris Evans and Kelly Hoppen, and explore practical tools and techniques through his engaging online community and resources.
I've Had A Wobble
In "I've Had A Wobble," Michael candidly shares his journey of realising the importance of self-care and how taking a step back to reconnect, recharge, and find balance helped him regain his positivity and prepare for his biggest webinar yet.
Hope IS A Strategy
Discover how embracing hope as a strategy can boost confidence, optimism, and resilience during challenging times, as explored in Michael's How To Be Brilliant community.
People are amazing
Discover how people are proving their brilliance during the COVID-19 pandemic, with uplifting stories from a thriving online community and opportunities for personal growth and learning.
Protecting your honour
This blog post explores the history and evolution of duelling, from ancient times to modern-day verbal battles, and announces an upcoming "Personal Development Duel" between the writer and Will Polston at The Hilton Hotel Gateshead on 26th March, inviting readers to attend for free.
What you need and what you want
Discover the subtle yet crucial difference between needs and wants, and how understanding this distinction can enhance your happiness and decision-making in daily life.
Why we lie
Explore the complex reasons behind why we lie, from avoiding embarrassment to exercising power, and consider how honesty and deception shape our lives in this thought-provoking blog post.
1,000 way conversation
Join the "How to Be Brilliant" Facebook group to engage in meaningful, multi-way conversations and personal development with like-minded individuals, complemented by weekly live broadcasts and discussions.
Can you have cheap, fast and good?
Explore the timeless dilemma of balancing cheap, fast, and good in sales, and discover how the notion of value goes beyond mere price, with insights from real-world examples like the iconic Nike swoosh.
Same Old Path?
Explore the inspiring philosophy of Arne Naess, who embraced nature and challenged conventional paths by taking a unique route to his cabin at Tvergastein, highlighting the importance of stepping outside traditional thinking.
Is it going backwards?
Explore contrasting customer service experiences in the UK, highlighting both setbacks and successes, while questioning whether service standards are advancing or regressing, and urging readers to reflect on their own service contributions.
When you're empty
Discover how to tackle the emotional leaks in your life and achieve true rejuvenation, rather than simply refilling your depleted energy reserves.
The Power of Precrastination
Discover the benefits of precrastination by joining Michael's upcoming live webinar on 23rd January, where you'll learn proven techniques to save an hour every day and enjoy a 50% discount with the promo code 'early'.
Shiny and New
Discover five powerful strategies to maintain your enthusiasm for personal growth and keep your new skills as polished as the day you got them.
20 ways to make 2020 your best year ever - LIVE
Join Michael Heppell for a free live webinar on 9th January 2020 at 6pm to discover 20 transformative ways to make this year your best ever, with options to participate via Zoom or Facebook Live.
My Year In Numbers
Reflecting on an eventful 2019, highlights include presenting to over 25,000 people across five countries, publishing 42 newsletters, and achieving significant engagement on LinkedIn, alongside personal milestones and upcoming anticipation of becoming a grandparent.
David Bellamy
A touching tribute to the charismatic David Bellamy, whose infectious enthusiasm for nature and advocacy for the environment inspired a generation.
Is this the best letter to Santa
Discover the heartwarming and clever insights of my Godson Jack's charming letter to St Nicholas, showcasing the magic of giving and his thoughtful Christmas wishes.
The Ego has Landed
Discover how a surprising billboard moment in Gran Canaria inspired reflections on effective communication in advertising, highlighting the power of putting your audience at the centre of your message.
I've run out of words
Explore the significance of word usage and discover how sometimes saying less can be more impactful, with insights and challenges from a coaching session focused on mindful communication.
The problem with good ideas
In his blog post, Michael shares the insight that having an abundance of good ideas is common, but the true skill lies in taking action and executing those ideas successfully.
General Election
In the midst of a controversial UK General Election, this blog post offers three insightful ways to transform political negativity into positivity by encouraging respect for differing opinions, understanding complex perspectives, and turning frustration into fascination.
Kindness
Discover the power of intentional kindness and challenge yourself to become a more compassionate person without expecting anything in return.
My Billion Dollar Dream
Discover the potential billion-dollar ideas hidden in your dreams by keeping a notepad by your bedside, just like I did when I devised a new work expense process—all while asleep!
Lessons learned walking the Wall
Discover valuable life lessons in business, relationships, and more as Michael Heppell reflects on a transformative journey along Hadrian’s Wall, highlighting insights gained through weather challenges, inspiring encounters, and unexpected local beauty.
I apologise
Explore how improved customer service and genuine empathy, exemplified in Michael Heppell's experience with Blood Donors, can drastically enhance donor relations, as discussed in his blog post about choosing the right words when expressing apologies.
7 signs of maturity
Explore the seven key signs of maturity, as outlined by Michael Heppell, and learn how to choose and cultivate maturity at any age.
Nervcited
Nervcited: Discover how to transform nerves into excitement with practical tips, and join a conversation on overcoming fear for a chance to win a confidence booster book.
I didn't know - but it had already killed
In this insightful blog post, Michael explores the perils of allowing negative influences, akin to invasive ivy, to infiltrate your life and suggests taking decisive action to protect your own well-being, much like preserving a cherished apple tree.
Pavlov's iPhone
Discover the transformative experience of a digital detox as the author recalls their three-day tech-free challenge and shares insights on reducing screen time for a more present and distraction-free life.
Why this will be your last newsletter
Discover the empowering benefits of taking a summer break in August, as you give your mind a rest and make way for creative inspiration, reflecting the philosophy that planned downtime often leads to personal growth and productivity.
The Heat
Britain's struggle to cope with a severe heatwave is exemplified by a chaotic LNER East Coast Train journey, where passengers are urged to remain patient and grateful amidst the chaos.
Ten-Year-Old Entrepreneurs
Ten-year-old entrepreneurs showcase their eco-friendly spirit by collecting recyclables for cash rewards at the OnBlackheath Festival, demonstrating the power of youthful initiative and environmental responsibility.
How I would save UK Retail
Revitalising UK retail requires a focus on customer engagement through staff training, active management, and effective communication, emphasising the need for attentive service over casual staff conversation.
In Severe Pain
In his latest blog post, Michael explores the unexpected lessons learned from physical pain, comparing them to emotional and mental challenges, and emphasizes the importance of self-reflection and acceptance.
The Problem With Coaching
This blog post explores the idea that coaching should focus more on living in the present rather than solely planning for the future, drawing inspiration from Eckhart Tolle's concept of "The Power Of Now."
Calibre vs Character
Discover why prioritising character over calibre is essential for organisational success and learn how to enhance your own character with actionable tips from this insightful blog post by Michael Heppell.
No one likes planning...
While nobody enjoys the hassle of planning, having a well-crafted plan can turn ordinary days into unforgettable experiences, as evidenced by how meticulously organised events often become cherished memories.
Get Your Act Together
Explore the origins of the phrase "get your act together," as the blog post delves into the pressures of filmmaking and offers a personal anecdote about overcoming challenges with humour, collaboration, and support from a trusted team.
What Is The Clarity Method?
Discover "The Clarity Method" by Tim Brownson, a comprehensive guide on understanding and articulating your core values for a clearer, more fulfilled life, now available on Amazon.
The Ultimate Life Hack
Discover the ultimate life hack of hard work through three powerful mini hacks: removing distractions, learning from experts, and leveraging your existing knowledge, for a more productive and fulfilling life.
When Customer Service Doesn't Matter
Discover how poor customer service can impact long-term success, even for trendy new hotels on Spanish Islands, in this insightful blog post.
What's The Truth ?
Discover why we're often drawn to believe the negative over the positive, and learn how to focus on the abundance of successes rather than the rare setbacks in this insightful exploration.
How Good Service Becomes Brilliant
Discover how good service transforms into brilliant service by addressing the needs customers didn't realise they had, exemplified by a hotel's innovative night-light sensor that enhances guest comfort.
I Was Absolutely Useless
Discover how I transformed from a lacklustre presenter to a master communicator, and join my "How to Be A Super Speaker" MasterClasses with Action Coach UK for invaluable speaking skills and insights.
Dealing With Overwhelm
Overcoming overwhelming challenges at large events, like the Business Excellence Forum and Awards, can be managed by calmly tackling one task at a time, reducing stress and promoting effective problem-solving.
The Curse of Chaos
"The Curse of Chaos" explores the pitfalls of a creative agency's chaotic work culture, ultimately highlighting the importance of productivity over the thrill of looming deadlines and creative chaos.
The smart way to get a double espresso
Discover the smart approach to getting the perfect double espresso by rethinking your coffee order strategy for a delicious, strong, and hot solution.
How you almost took Fiona on holiday
Discover the inspiring tale behind Amazon's Kindle, originally named 'Fiona', and learn how the right marketing decisions can transform innovative projects into iconic successes.
What's Worth Learning?
Explore the essential question of "What's Worth Learning?" as a father humorously reflects on the value of education beyond ticking boxes, advocating for a focus on real thinking and self-care over traditional academic metrics.
Someone busier than you ...
Discover the motivational power behind Nike's timely message that inspired an osteopath to swap relaxation for running, proving that even on your busiest days, self-care and activity are just a mindset away.
Are my networking days dead
Discover how a chance encounter in a Northumberland sandwich shop highlights the value of enjoying spontaneous moments over relentless networking pursuits.
Discovering The Moment
Discover the beauty of everyday moments by shifting your focus to appreciating the present, and join the conversation for a chance to win a copy of "Flip It" and learn more about the exciting Business Excellence Forum.
3 Great Customer Service Stories
Discover three heartwarming customer service stories featuring acts of kindness, empathy, and creativity that will inspire you to elevate your own customer interactions.
19 Things To Do In 2019
19 Things To Do In 2019
Magnifying Christmas
Experience the magic and challenges of Christmas through a magnifying glass, but remember, the true gift lies in choosing how you react.
Bye Bye Chris Evans and Thank You
Reflecting on a pivotal interview with Chris Evans on BBC Radio 2 that skyrocketed "Flip It" to bestseller status, this blog post highlights the unexpected journey of author Michael Heppell and his book's enduring impact as a top self-help resource and a beloved Christmas gift.
I have ETB
Discover how a misunderstanding about 'ETB' during a dental visit turned into relief and a reminder to focus on positive self-talk, all while enjoying the benefits of a new electric toothbrush now available at 70% off on Amazon.
Not Quite Nostradamus
The blog post humorously explores the pitfalls of making confident predictions without evidence, likening everyday guesses to Nostradamus, and suggests that true foresight lies in preparedness rather than prophecy.
Do you speak my language?
Ensure customer satisfaction by embracing their preferred communication methods in a multi-channel world, as highlighted in the blog post "Do you speak my language?" by Michael Heppell.
66% of people ....
Discover the surprising statistic that 66% of people either have never seen snow, don’t plan their evening meal, or suffer from Nomophobia, and learn how Spar Convenience Stores can tap into these insights to attract customers with welcoming service and delicious, well-priced food options.
Why Our Retailers Must Step Up
Retailers must embrace the principles of serving, inspiring, loving, and listening to survive and thrive in today's competitive market, or risk being overshadowed by larger entities like Mike Ashley's acquisitions.
Hentitled
The blog post "Hentitled" critiques individuals who incessantly complain and demand entitlement without considering others' perspectives or contributing effort, urging readers to adopt empathy and self-awareness instead of clucking about their grievances.
Mania Vs Contentment ....
The blog post contrasts the restless pursuit of solutions during mania with the immediate peace of contentment, suggesting that true satisfaction lies in appreciating the present moment and recognising gratitude.
Happy Birthday to ......
Celebrating 20 years of Michael Heppell Ltd., this blog post shares the founder's inspiring journey from starting a business in 1998 to achieving the ambitious goal of positively influencing one million lives.
What Ambition Really Looks Like
Vanarama demonstrates true ambition and innovation by pledging to raise £150,000 for Prostate Cancer UK in just 45 days, showcasing their commitment through creative campaigns and corporate partnerships.
Unsexy Business
Discover the inspiring world of 'Unsexy Business' through Jamie's story, a young entrepreneur excelling in traditional industries while redefining success beyond flashy start-ups.
Why is it always the middle of the night when your smoke alarm beeps?
Discover why your smoke alarm's low battery beeps typically occur in the middle of the night due to colder temperatures impacting battery efficiency in your home.
How to say no
Mastering the art of saying no is essential for prioritising your goals and managing your time effectively, with practical tips and strategies to help you decline requests gracefully.
What the heck has happened to customer service?
When renowned brands like Apple and John Lewis falter in customer service, it highlights the pressing need for businesses to simplify their processes to enhance service quality and customer satisfaction.
Ok So It's Not Coming Home
In Michael's contemplative newsletter "Ok So It's Not Coming Home," he reflects on England's World Cup exit and invites readers to share advice for the team, with the chance to win a copy of his book, "Flip It."
Why we will win the World Cup
Discover the exhilarating belief fueling every football fan's dream as they anticipate their team winning the World Cup, resonating with the iconic sentiment that 'it's coming home'.
The Enemy of Loyalty
Inconsistency undermines customer loyalty, as illustrated by a dining experience where delightful service failed to compensate for skipped main courses, highlighting the importance of dependable customer experiences.
My Extraordinary LinkedIn Post
Discover how one extraordinary LinkedIn post sparked a mixed reaction of over 8,500 views and more than 100 comments within 24 hours, demonstrating that everyone has the potential to create engaging content that resonates with someone.
When to Stop
Discover the wisdom in knowing when to stop, as it's not failure but a strategic choice that empowers growth, balance, and real change in both personal and professional life.
Thanks for the Business
Local businesses could enhance customer loyalty and satisfaction by simply expressing gratitude, as highlighted in a blog discussing the contrasting customer service experiences at a garden centre and a cooker cleaning service.
I'm buzzing like a bee
Discover how a quirky posture-correcting gadget is helping me develop new habits and perfect my posture, despite feeling like a buzzing bee and suspecting a practical joke.
Needing to be right
In his relatable blog post, Michael reflects on the frustration of needing to be right while embracing acceptance and joy as he picks up litter left by inconsiderate builders in his neighbourhood.
Hanging out with a Lama
Discover the inspiring teachings of Tulku Lobsang, as Michael shares his enlightening experience of finding true happiness within, beyond external pursuits.
What's in a smile
Discover the timeless power of a genuine smile, which connects with our entire nervous system and profoundly impacts our well-being and interactions, as explored in Michael's insightful blog post.
Finding Empathy
In a poignant blog post, Michael highlights the compassionate response of Virgin Trains East Coast on social media to a tragic incident, urging readers to embrace empathy and the importance of communication during difficult times.
5 New Words and Phrases I May Have Made Up
Explore five inventive words and phrases coined by the author, from "hypercyclical" to "formulater," and discover how language evolves through creativity.
Why We Offer a 100% Total Satisfaction Guarantee
Discover why our 100% Total Satisfaction Guarantee not only reassures customers but also keeps our services sharp, as we commit to delivering exceptional speaking, training, and coaching experiences, inspired by industry leaders like Premier Inn and Thin Optics.
His Answer Was Shocking
In this insightful blog post, Michael recounts his experience at The International Conference on Thinking, highlighting a profound moment with Dr David Perkins who exemplified genuine contemplation, urging readers to truly consider their thoughts before speaking.
Why You Won't Stick With It
Discover why giving up after reaching 37% of your attempts isn't quitting, but rather a mathematical principle known as 'Optimal Stopping Theory', in this enlightening blog post by Michael.
Everyone Is Useless
Discover the liberating truth that everyone is "useless" at something and embrace your strengths, as overemphasizing weaknesses stifles true growth and brilliance.
3 Ways To Get Out Of The Blues
Discover three practical techniques to lift your mood, including physical exercises, a fake smile challenge, and creating an "emergency grateful list," ensuring you can effortlessly combat the blues whenever they strike.
Blue Monday Bull
The blog post dismisses the concept of "Blue Monday" as nonsensical, advocating instead for positivity and connection, suggesting the idea of "Brew Monday" to encourage social interactions over a cup of tea, and offers strategies for overcoming personal blue days, showcasing insights from Michael's book "Flip It."
18 Ways To Make 2018 Your Best Year Ever
Discover 18 transformative strategies captured in an engaging short film to make 2018 your most successful year yet, presented by Michael.
Nice To Be Nice
Mr Paul Mostyn has been spreading positivity by sitting outside his home with a sign encouraging acts of kindness, creating a ripple effect of goodwill among passers-by.
Why Most Ideas Are Worthless
Discover why most ideas are worthless without execution and how Honcho's innovative approach to insurance could transform the market, in this enlightening blog post by Michael.
My Most Important Daily Ritual
The most important daily ritual shared by successful individuals, including the author, involves maintaining a "Grateful List" to end each day with a positive perspective.
I Had One Hell Of A Day
Join me on a transformative journey of silent introspection as I embark on a challenging 'Day Without Words,' raising £2,000 for Changing Lives and discovering the profound beauty of communication and solitude.
You're Only Committed When You Commit
In a digital age full of distractions, Michael Heppell's challenge to spend a 'Day Without Words' on 7th November offers a unique way to support the charity Changing Lives, while urging others to commit to their promises by backing his 5:1 fundraising initiative.
How To Brainstorm
Discover essential tips for successful brainstorming by following universal rules and uncovering often overlooked strategies in this insightful blog post.
They Were Fully Booked
Overcome by FOMO, I went to great lengths to secure a table at a fully booked restaurant for a family meal, only to realise my priorities might have been misplaced.
Fundamentally Lazy
Discover the art of balancing work and leisure, as illustrated by Michael's friend who thrives by working minimally in Greece, highlighting the importance of understanding personal motivation and lifestyle choices.
Be what is missing
Discover a simple yet brilliant leadership idea: embody the role that's missing in any situation to effectively fill gaps and enhance team dynamics.
What Just Chillin Could Be Costing
Discover the benefits of Quality Recovery Time over mere chilling, and learn how to refresh your body, mind, and soul with mindful activities.
Wow What A Response
Readers challenged me to step out of my comfort zone with creative suggestions, inspiring me to commit to spending a day without words and experiencing a helicopter flight, proving that pushing personal boundaries leads to massive results.
Why I'm Terrified
Discover how stepping out of your comfort zone can lead to significant personal growth and join Michael Heppell's daring challenge by committing to a stretch goal and sharing it with 10 others for accountability.
Two Thirds
Re-evaluate your path with the Wheel of Life to maximise the final third of 2017, as shared in Michael Heppell's insightful August reflection.
The World's Rudest Restaurant
Discover the unconventional charm and unapologetic attitude of Dick’s Last Resort, where irreverence meets hilarity for an unforgettable dining experience.
Intuition vs FOMO
Explore how to overcome FOMO and trust your intuition by asking insightful questions to maintain balance and make purposeful decisions.
Why you should sit on the right
For the most breathtaking views on the scenic East Coast rail journey from Newcastle to Edinburgh, ensure you sit on the right side of the train.
Happy International Day Of Happiness
Celebrate International Day of Happiness by supporting Sara Cox's 24-hour 80s Disco Dance Marathon for Comic Relief, and discover the joy of spreading happiness through giving.
How To Get The Best Seats In The House - Lesson 3 from Ronnie Scotts
Learn how to secure the best seats at Ronnie Scott’s by simply asking the Maître D' for your preferred table, ensuring a top-tier experience that many overlook.
3 Lessons From Ronnie Scotts - Lesson 2 - Choice
Discover why offering alternatives can enhance customer experience, as illustrated by the missed opportunity at Ronnie Scott's when patrons were turned away without being directed to their half-full second venue.
3 Lessons From Ronnie Scotts - Lesson 1 - Talent
Discover the harmony of teamwork over solo brilliance from a night at Ronnie Scott's, as even the most talented individuals shine brightest when they play in unison.
FFFFriday Feeling
This blog post proposes a playful renaming of the days of the week to combat the Sunday night blues, celebrating the joy of Fridays and aiming for a week filled with positivity and enthusiasm.
A customer service quick win
Enhance your customer service by prioritising speed and responsiveness, as demonstrated by doorhandleparts.co.uk's impressive late-night solution delivery for a simple £1.19 sale.
What I do when I can't be bothered
Discover how author Michael Heppell tackles writer's block with music, dance, and delayed gratification to boost productivity and conquer procrastination.
Make Your Message Memorable
Discover the power of storytelling to make your messages memorable and retellable, with insights from leadership expert Ben Morton and his new book "Mission Leadership - Lifting the Mask".
Blue M&Ms
During a recent presentation at the London Business Forum, the thoughtful surprise of receiving a bag of all-blue M&Ms humorously highlighted the shared fun values between the speaker and the event organisers, reinforcing their connection.
17 Places to Eat, Drink and Stay in 2017
Discover 17 top places for dining, drinking, and staying in 2017, based on personal favourites, from the renowned RAT Inn in Northumberland to the vibrant Union Square Café in New York, offering a diverse selection of culinary and travel experiences.
New Year Old You
Kickstart your 2017 by facing the truth about the 'old you' with Michael Heppell's Wheel of Life exercise, designed to help you focus your energy for a transformative new year.
How To Survive And Thrive This Christmas
Discover essential tips to survive and thrive this Christmas season with Michael Heppell's guide, featuring advice on staying calm, forgiving quickly, and embracing festive fun.
Why you shouldn’t slow down this Christmas
Keep your momentum this Christmas by seizing opportunities, starting positive habits, and prioritising personal growth instead of waiting for the New Year.
Complaints – a chance to shine
Learn how to transform complaints into opportunities for improvement by fostering an environment where customer feedback is valued and employees are equipped with the confidence, humility, and desire to resolve issues effectively.
Why You Should Be Having More Meetings
Discover why having more short, focused meetings can lead to better interactions and improved results in the workplace.
18,000 days
Celebrate 18,000 days of life with a commitment to positivity and making a difference, as explored in this inspiring blog post by Michael.
What WOW looks like
Discover the magic of exceptional customer service and genuine care at Utopia The Country Bar in Birmingham, where even after hours, the chef's kindness created a memorable 'wow' experience for diners.
My Massive Communication Fail
In his blog post, Michael shares a humorous anecdote about a communication mishap with a new friend, highlighting the importance of fully listening before responding to questions.
The difference between most and Mark
Discover how Mark Hearn turned his fatherhood book idea into a published reality by taking proactive steps, unlike most aspiring authors who struggle to bring their stories to life.
Back to School Blues
Embrace the "Back to School Blues" by easing into post-summer productivity with manageable goals, stimulating reads, and stepping out of your comfort zone to make the last few months of 2016 the most productive.
Adam Stinks Of Tabs
In a humorous recount of a dinner meeting disrupted by the lingering smell of cigarettes, the blog emphasises the importance of addressing workplace standards through effective communication, introduced in the "Hearts and Minds" Customer Service and People Development Programme.
Our Tips Go To Charity
Discover why effective communication and articulating your purpose can enhance charitable giving, as highlighted by an experience at the Love Supreme Festival.
When you fall out of love
Explore the art of rekindling passion in your career by remembering your 'why', connecting with industry leaders, and knowing when it might be time to embrace new opportunities.
If you’re waiting for if
Discover how June, a dedicated school chef in Northumberland, inspires brilliance through her exceptional care and commitment, challenging the limitations of "if" in our pursuit of excellence.
I've seen your future
Mystic Michael predicts that 2016 will require change and proactive strategies, urging businesses to embrace transformation for improved outcomes, as detailed in his updated blog at MichaelHeppell.com.
What Paul Daniels Taught Me About Confidence
In this blog post, the author reflects on how a brief but impactful encounter with Paul Daniels at the Blackpool Magic Convention in 1994 gave them a significant boost in confidence and inspired their short-lived career as "Magic Michael," highlighting the importance of taking a few minutes to uplift others.
Have Apple Dropped The Ball?
Apple's legendary customer service reputation is called into question after a disappointing experience at their Covent Garden store, raising concerns about potential declines in service quality.
Is this the worlds greatest busker?
Discover the creativity and uniqueness of the world's greatest buskers, from a flame-throwing euphonium player in Trafalgar Square to a Darth Vader impersonator singing *Gangsta's Paradise* in Newcastle, proving that standing out is key in the bustling street performance scene.
He Ate His Own Brain
Discover the intriguing life of the sea squirt, a creature that consumes its own brain once it finds a permanent home, and explore how this behaviour metaphorically prompts humans to keep their minds active and continually seek personal growth beyond comfort zones.
Why I won’t be using willpower in 2016
Discover how embracing 'Won't Power' instead of willpower can transform your 2016 by focusing on what you choose not to do for a more positive and intentional year.
‘Michael, this is your translator.’
Discover how the exceptional simultaneous translator Maria Santa's thorough preparation and vibrant engagement elevated my international presentation experience.
30 feel good fun ideas guaranteed to make you smile
Discover 30 feel-good activities to lift your spirits and make this the best Christmas ever with our ultimate guide to spreading joy and positivity throughout the festive season.
Look out America. How British companies are becoming the new masters of 5 Star Service
British companies like Red Carnation Hotels, Boodles, and Brilliant Bikes are setting new standards for exceptional customer service, rivalling their American counterparts with personalised experiences and unwavering dedication to client satisfaction.
Why I Put Stuff Off
In the blog post "Why I Put Stuff Off," the writer discusses common procrastination tendencies, sharing their simple yet powerful strategy of repeating "DO IT NOW" to overcome delays and encouraging readers to take immediate action on tasks, no matter how small.
The Problem With Your Customer Feedback
The blog post "The Problem With Your Customer Feedback" argues that meaningful conversations with customers are more valuable than traditional surveys, which often fail to capture genuine feedback due to limited participation from truly satisfied or dissatisfied customers.
I used to be the best...
Discover why continuous growth and embracing new challenges are the keys to renewed success in "I Used to Be the Best," urging us to focus on the future rather than resting on past laurels.
Why Most Restaurants Hate TripAdvisor
Discover why many restaurants express frustration with TripAdvisor's perceived unfair rating system and how embracing both positive and negative reviews can empower owners to enhance their business, as illustrated in Michael's encounter with a Marbella restaurant owner.
A Smile On Their Face And A Smile In Their Heart
Discover why genuine warmth, exemplified by a smile on your face and in your heart, is the secret to exceptional customer service, as shared by the founder of China's largest golf resort in Michael's insightful blog post, "A Smile On Their Face And A Smile In Their Heart."
A most unusual profit centre
Discover the hidden profit centres in your business and understand the importance of building trust and emotional connections with your customers to enhance their purchasing decisions, as explored in the new edition of "5 Star Service" by Michael.
Co-operation vs Annihilation
Explore the contrasting dynamics of competitive annihilation versus playful co-operation through the lens of Novak Djokovic's intense tennis matches compared to the harmonious spirit of beach tennis, and discover how fostering collaboration in the workplace can yield more meaningful success.
What will you with your online review?
Embrace online reviews as a crucial tool for boosting your business, as they not only have the potential to increase your customer base by 40% but also highlight the importance of addressing negative feedback promptly to maintain a positive reputation.
How to work a tradeshow
Learn valuable tips on effectively working a tradeshow, from offering genuinely free items and engaging with visitors to understanding the importance of asking for the sale, based on insights from the London Taste Festival.
7 Bonkers and Brilliant Interview Questions
Discover seven unconventional interview questions that challenge your creativity and problem-solving skills, as shared in a quirky blog post featuring contributions from companies like Dropbox and Google.
Poor Andrew
Empowering employees with clear decision-making frameworks could enhance customer service experiences, as illustrated by Andrew's story on the Trans Pennine Express; for more insights, check out '5 Star Service', the UK's best-selling customer service book by Michael.
Why you should always sing Happy Birthday
Joining in with a chorus of "Happy Birthday" at a restaurant not only spreads joy but can lead to unexpected rewards, as demonstrated by the surprise gift of a fine wine for participating in the celebration.
Why Urgent Can Wait
Discover why prioritising importance over urgency can transform your productivity, as Michael Heppell explains in his latest blog post on effective time management.
Milk and No Sugar Please Sir Richard
Discover the challenges facing Virgin East Coast as they strive for outstanding customer service by revolutionising their approach to meet rising customer expectations in Michael's latest blog post, 'Milk and No Sugar Please Sir Richard'.
A lesson for every boss
The blog post, "A Lesson for Every Boss," highlights the importance of providing certainty over camaraderie in management, illustrating how effective leadership, rather than friendship, ensures a successful and stable workplace environment.
Is this the best worst marketing idea ever?
A local milkman's quirky marketing strategy of using out-of-date milk cartons as leaflet holders sparks confusion but serves as a reminder of the importance of understanding customer perceptions to convey the right brand message.
Valentines Advice
Discover valuable Valentine's Day advice from Christine and Michael, offering humorous and practical tips to enhance your relationship, with insights tailored for both men and women.
It’s not the snow that stops you
Fear, not snow, holds us back from seizing opportunities, so challenge yourself to overcome imagined consequences for personal growth and confidence.
Is This Literally The Best Newsletter Ever?
Discover the importance of language precision and the potential pitfalls of over-promising in customer communications, as illustrated through a humorous take on the misuse of the word 'literally' from a posh London hotel room.
It’s not about the Ryder Cup
Discover how The Gleneagles Hotel prioritises exceptional day-to-day service over large events like the Ryder Cup, ensuring unforgettable customer experiences that keep visitors returning year after year.
From France to Blighty in 1st and 5th
Follow Professor Stephen Heppell's metaphorical journey from France to Blighty as inspiration to strategically shift gears in life for achieving your goals, all while maintaining energy and control.
Why 2015 Won’t Be Your Best Year Ever
Discover how to make 2015 your best year yet by breaking destructive habits, prioritising self-investment, and focusing on personal growth with this essential guide.